Application deadline: Dec 16, 2025

Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The Sr. Benefits Administrator for My HR Live Support Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, chat, My HR Case, and ticket. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

We are currently looking for a Sr. Benefits Administrator to join our Benefits Center team. The Sr. Benefits Administrator is a subject matter expert who specializes in benefits which includes Health & Wellness (medical, vision, dental), additional life benefits (life insurance, additional Amazon sponsored benefits), and financial benefits (retirement and stock). They will be responsible for assisting internal customers (employees), and have the highest level of specialized knowledge within these areas. The Sr. Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our specialized BXT team when necessary.

Key job responsibilities
In this role, successful candidates will demonstrate:
• Excellent organizational and time management skills
• Strong customer service focus
• Excellent verbal and written communication skills required
• Ability to understand benefit terms and programs
• Disciplined problem-solving skills and ability to execute solutions
• The ability to prioritize quality and customer experience
• Quick to take action to address an issue, and demonstrate strong judgement/decision making
• Experience with rapid and complex changing work environment