As an HR Assistant you will play a critical role in managing recruiting activities and building candidate relationships, often providing candidates with their first impression of Amazon.com. The HR Assistant team supports Amazon.com's most technical divisions including Digital Technologies, Web Services and the Infrastructure teams. The ideal person will work effectively with internal and external clients and candidates, possess great communication skills, have the ability to shift gears at a moments notice, and enjoy the challenges of helping to build a great organization of talented individuals. This is an amazing opportunity for someone looking to broaden their experience and work in a top recruiting organization. Responsibilities:You key responsibilities will be scheduling interviews and phone screens, working directly with technical candidates and hiring managers, and in some cases arranging travel for visiting candidates. You will work on updating candidate records in recruiting systems, meeting candidates during on-site interviews, keeping recruiters informed of candidate issues and providing follow-up correspondence to candidates on recruiting status via phone and email. You will be responsible for tracking recruiting activities and providing candidate status reports to recruiters. You will coordinate scheduling of post-interview debrief meetings and provide debrief materials. You will also collaborate with recruiters to ensure hiring team success by identifying opportunities for improving candidate experience and scheduling efficiency. Finally, you will assist in the coordination of other recruiting activities as needed. Requirements:We are looking for someone with strong customer service skills, a demonstrated desire to exceed expectations, and a team player with a solid work ethic. You must possess excellent written and verbal communications skills - ability to interface with all levels of the organization and with external candidates. The ideal candidate will be a problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision. You will be expected to have great organizational skills and attention to detail, be able to juggle and prioritize multiple tasks simultaneously. You must be flexible, able to change direction quickly - comfortable in a fast-paced environment and in dealing with ambiguity. The Best candidate will have a solid sense of accountability and acute personal judgment - ability to handle confidential information and escalate issues when appropriate. Previous recruiting coordinator experience or equivalent required. Team player, solid work ethic, willing to pitch in where needed. Scheduling experience is highly desired. Previous work in reception, customer service and/or coordinating is a plus.

Key job responsibilities
• Manage candidate communications and scheduling through the recruitment process
• Handle candidate inquiries via phone, email, and chat
• Process and track cases in our service management system
• Provide accurate information using standard operating procedures and documentation
• Support candidates through their onboarding journey
• Contribute to process improvements and documentation updates
• Maintain accurate records and conduct quality checks


A day in the life
Your day begins with diving into administrative tasks before transitioning to our core focus - delivering exceptional customer service primarily through phone interactions. While you'll work independently, you're never alone. Our collaborative environment ensures you have seamless access to our experienced back-office team and process specialist when you need guidance.

You'll be part of a dynamic team that leads with open communication and mutual support. Whether you're seeking advice or sharing your own expertise, you'll find yourself among colleagues who are genuinely interested in helping each other succeed.