Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Associate, Associate Relations

Summary: To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources (such as Associate Relations, Benefits, HR Help Center, Payroll, Recruitment, Timekeeping, and Risk).

General Responsibilities:

1. Provides functional support in the assigned sub-function, including but not limited to:

Associate Relations

Oversees day to day management of Associate Relations (AR) administration processesSupervises and accounts daily case management included but not limited to AR-related cases, inquiries and notificationsLiaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accuratelyPrepares AR documentation and AR-related reports for audit, and must be submitted on designated timeAnalyzes data - case trends, AR-related monitoring, etcEnd to end handling of AR-related tasksConducts Learning Session, New Hire Orientation and People Manager OnboardingServes as an AR partner to other stakeholdersConflict resolution and mediation

2. People Management, as applicable

Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as neededProvides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values

3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR

4. All other job-related duties that may be assigned from time to time

Qualifications:College graduate or equivalent work experiencePreferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course3 years working experience in related discipline, preferably with 1 year experience in supervisory roleSkills Required:Knowledge in Philippine labor laws and regulationsStrong case management experienceProject management and process improvementExcellent oral and written communication skills, analytical skills, customer focusProficient in Google Workspace and SalesforceAmenable to work in a Mid Shift and Night Shift ScheduleAmenable to work in Alabang

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).