**Position Purpose:** Join our dynamic team at The Home Depot's Contingent Workforce Program Office (CWPO) as a Sr. Analyst - Contingent Labor. You'll be at the forefront of driving strategic initiatives that optimize spend, foster program innovation, and mitigate contingent labor risk for the company. In this role, you'll have the opportunity to collaborate internally and externally to ensure both internal customers and vendors are receiving the maximum benefit throughout the contractor life cycle. The Sr. Analyst - Contingent Labor is also expected to enable quick and effective issue resolution by examining KPIs, gathering business insights, and monitoring customer feedback and industry trends. **Key Responsibilities:** + 20% Analytics - Leverages data and KPIs to proactively identify service delivery issues, technical issues and/or compliance issues Provides appropriate solutions that are mutually beneficial to both internal and external customers + 20% Business Relationships - Serves as a strategic thought partner to internal customers to understand and anticipate business needs related to contingent labor Educates business on qualified vendors if necessary + 10% Customer Service - Utilizes system knowledge and business understanding to resolve internal and external customer pain points urgently; communicates issues and resolutions effectively and concisely + 20% Functional Expertise - Develops subject matter expertise , inclusive of program policies, data and systems Serves as a point of contact for vendors and department leaders to ensure understanding and clarity of new processes Assists in training and support for end users when needed Supports the Manager in new business deployments (implementation of new features, reports, policies, etc.) + 20% Process Management - Drives continuous improvement in both processes and technology through innovation and strategic thinking Leverages understanding of the business, its partners and vendors to solve for pain points throughout the contractor life cycle + 10% Quality Assurance - Ensures all existing and future priorities parallel business priorities Ensures Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met Ensures all internal and external customers are in alignment with policies and follow SOPs **Direct Manager/Direct Reports:** + This Position typically reports to Manager, Contingent Labor + This Position has 0 Direct Reports **Travel Requirements:** + Typically requires overnight travel 5% to 20% of the time. **Physical Requirements:** + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. **Working Conditions:** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + Demonstrates advanced knowledge of Microsoft Office Suite, Microsoft Excel, Word, and PowerPoint + Prior experience in project management and process optimization + Skilled in conducting market, competitor, and industry research + Effective communicator across multiple levels of hierarchy and organizations **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job. **Minimum Years of Work Experience:** + 2 **Competencies:** + Optimizes Work Processes + Communicates Effectively + Customer Focus + Drives Results We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply End Date: 06/11/2025 - $0.00 - $0.00