We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** You’ll be joining CIBC’s Employee Support Services & Transformation TechConnect team, providing comprehensive technology asset management support across the asset lifecycle. As a Sr. Analyst, TechConnect Asset Lifecycle, you’ll deliver first and second level support for technology products, applications, and assets, ensuring proper acquisition, deployment, maintenance, and retirement. You’ll resolve escalated client needs from multiple lines of business, focusing on asset-related infrastructure or applications, and further escalate issues as needed while maintaining top-level support. You’ll play a key role in CIBC’s innovative, “first to market” technology culture, contributing to the digital transformation by optimizing asset utilization and lifecycle processes. _At CIBC, we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time._ **How you’ll succeed** + **Asset Lifecycle Management** Demonstrate expertise in managing technology assets throughout their lifecycle, from acquisition to retirement. Ensure accurate tracking, documentation, and compliance for all asset-related activities. + **Analytical Investigation** Apply a high level of understanding to investigate complex asset-related issues. Analyze recurring problems, make sense of information, and provide recommendations for long-term solutions to increase asset reliability and client satisfaction. Communicate detailed findings in a meaningful way. + **Troubleshooting & Documentation** Research, maintain, and recommend updates to asset management documentation for each escalated incident or contact. Respond to clients via telephone, email, and web; escalate incidents that cannot be resolved according to established procedures. Deliver technical training to less experienced staff and proactively identify opportunities for process improvement. **Who you are** + **You can demonstrate 2-3 years of experience.** interpreting information from first-level responses, especially in asset management contexts. You identify gaps in asset lifecycle processes to improve operational efficiencies and determine solutions outside set procedures when necessary, providing high-level expertise for extensive troubleshooting. You have strong knowledge of asset management and technology support, ability to multi-task, and make sound judgments in a fast-paced, high-stress environment. Experience with Microsoft application software (Word, Excel, Outlook, etc.) is required. + **You put our clients** first. You engage with purpose to find the right solutions for asset-related needs and go the extra mile because it’s the right thing to do. + **You look beyond the moment.** You make choices and take actions that will make a difference today and tomorrow, proactively seeking new opportunities to optimize asset management. + Y **ou know that details matter.** You notice things others don’t, and your critical thinking skills inform your decision-making in asset management and support. + **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 5th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Customer Service, Help Desk Support, Information Technology Operations, Problem Resolution, Service Requests, Technical Support, User Access, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.