We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** As a member of CIBC’s team, the Sr. Analyst, Business Intelligence will be responsible for providing business intelligence and reporting support for all post-charge-off collections portfolios to facilitate sound business decisions, along with regular support for data mining, reporting, and strategic analytics. The role applies comprehensive knowledge and skills to analyze data in support of business intelligence and performance management. Responsibilities include managing KPIs, establishing targets and thresholds, and monitoring them on a daily, weekly, and monthly basis. The Sr. Analyst, Business Intelligence exercises independent judgment within defined procedures and documents accurate business requirements that clearly represent the client’s needs. Working with limited direction, this role independently manages all reporting and business intelligence processes, as well as ad hoc requests from partners, the business, and senior leadership. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How you'll succeed** + **Business Effectiveness** – Manage the full suite of recovery and Operations Reporting processes through dashboarding and KPI management, Manage target setting and performance management using scorecards. Identify and recommend changes, whether technological or for business optimization. + **Relationship -** Management Manage relationships with all stakeholders, risk partners, and recovery collections managers. Provide daily, weekly, and monthly business intelligence on the recovery and operations portfolio. Deliver reporting performance for partner agencies. Build and maintain internal and external relationships to ensure proactive service for the leadership team and business partners. + **Communication -** Demonstrate excellent verbal and written skills to effectively articulate ideas and opinions involving analysis and processes. Ability to produce process documents and report documentation that facilitate an easy handover process, while showing strong command of language, clarity of thought, and orderly presentation, is a distinct asset. . + **Reporting & Business Intelligence -** The role involves not only managing delivery of reports but also providing business insights into portfolio performance. This includes tracking all KPIs and effectively managing the reporting and analysis of key performance metrics and timely delivery of ad-hoc requests and SLA’s . **Who you are** + **You can demonstrate experience with.** Demonstrate 2–5 years of experience in providing business intelligence and reporting through Power BI and Excel dashboards. Possess strong hands-on working knowledge of Excel& Excel Macros, Power BI, SAS & SQL. Knowledge of Power Apps or Power Automate is an asset. + **You are a problem solver.** You have exceptional critical thinking, problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems and recommend solutions. + **You demonstrate knowledge.** Demonstrate a strong understanding of banking and credit risk functions. It is also beneficial to have knowledge of how products work and the profit and loss function. + **You have stellar communication skills.** You have the ability to produce a variety of business documents Power point presentation for Leadership that demonstrate command of language, clarity of thought and orderliness of presentation. You also have the ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure. + **You act like an owner.** You understand business and process requirements in order to define fairly complex processes or a sub set of processes affecting a line of business + **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-750 Law Ave. W., E4 **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Business Effectiveness, Communication, Data Mining, Data Reporting, Decision Making, Metrics Analysis, Prioritization, Reporting and Analysis, Statistical Analysis At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.