Why SoftwareOne? For over 30 years Softwareone has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location. The role A Senior Account Manager is responsible for building and maintaining strong relationships with Softwareone customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to a limited number of existing customers, manages the customer relationship and customer satisfaction, while showing a solid understanding of Softwareone portfolio. The Senior Account Manager builds & implements the account strategy, executes strategic plans, helps identify new sales leads, and collaborates with other expert colleagues to develop sales plans and identify opportunities. To ensure success as a Senior Account Manager you should possess extensive sales experience in a related industry. A Senior Account Manager will be someone whose customer-oriented approach and sales expertise result in increased profitability and year over year growth within their assigned customer book. Ultimately, an outstanding Senior Account Manager will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations. Role and Responsibilities Be the primary point of contact and build and maintain long-term relationships with customers Develop a trusted advisor relationship with customer stakeholders and executive sponsors Take ownership on the customer experience: Understand customer needs and business objectives and offer the right solutions to customers Ensure timely and successful delivery of our solutions Keep customers satisfied by delivering exceptional service on a day-to-day basis Drive proactive new Sales, Renewals, and overall Opportunity Management Manage day-to-day Customer and Partner Requests Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on: Account growth Profitability Customer retention Customer satisfaction Lead, moderate and orchestrate all activities on accounts Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers Track and forecast of defined account metrics, KPIs and financials What we need to see from you Bachelor’s degree in Commercial Economics, business management, marketing, or a related field preferred A minimum of five years' experience as a Strategic Account Manager, or similar. Proficiency in CRM software Native Dutch and Great English language skills Experience in B2B sales in a related industry. In-depth knowledge of client relationship management strategies. Superb interpersonal, communication, and collaboration skills. Great problem-solving and analytical abilities. Excellent organizational and time management skills. Highly motivated and results oriented; entrepreneurial spirit. Ability to work in a fast-paced sales environment with minimum supervision What we offer Here at Softwareone we encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas! Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be always their true authentic selves because that’s when real creativity happens. You will find: A mentor who supports your successful start and is at your side with advice and action Flexible working with working hybrid possible A variety of training and development opportunities With our employee share and recommendation program, you benefit from our success. Work-life balance with unlimited vacation days In-House gym, bootcamp and training. Work hard, play hard office culture: in-house bar and fun spaces, drinks and regular events. Job Function Sales