Job Description

WHAT WILL YOU DO?

Provide subject matter expertise to RBC application teams

Leverage enterprise monitoring capabilities

Onboard clients to monitoring and event management systems

Provide reactive and proactive alarms to support teams

Reduce incidents through proactive measures

Support a self-serve customer experience

Implement automated and intuitive systems

Creating and maintaining technical documentation, including user guides, troubleshooting procedures, and system documentation. 

Staying up-to-date on emerging technologies and industry trends to identify new opportunities for improvement and innovation. 

Diagnosing and resolving technical issues for users, providing guidance and training as needed. 

WHAT DO YOU NEED TO SUCCEED?

 Must have:

Excellent interpersonal and highly developed communication skills (verbal and written).

Creative and analytical thinker who is self-driven and capable of working in a fast paced environment.

Strong MS Office skills – Word, Outlook, Excel and PowerPoint

Knowledge of Microsoft and Linux/Unix Operating systems would be a strong asset.

Knowledge of scripting languages and tools, including Python, GitHub, SQL, JavaScript, and web-related technologies such as HTML and CSS.

​

Nice-to-have: 

Sense of urgency, agile, adaptable and resilient to handle multiple situations

An innovative thinker who is proactive and well organized with attention to detail

Strong communication and client/partner service skills

Passionate about continuous growth, learning and sharing knowledge within a team

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

#TechPJ

#LI-post

Job Skills

Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Long Term Planning, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-31

Application Deadline:

2025-08-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.