Job Description Insight Global is seeking a Technical Program Manager to support a large retail client based in Vancouver BC. This Senior Program Manager will manage project progress, and budget, collaborate with business stakeholders and more. The Senior Program Manager will play a key role in leading the delivery efforts of our Global Workforce Management Application, partnering very closely with our people and culture business partners and enterprise. The team is responsible for all WFM system configuration of employment laws related to hiring, wage and hours, time off and entitlements. This is a global team, primarily out of Seattle, WA and Vancouver, Canada. The Senior Program Manager is responsible for delivery execution and prioritization, overseeing workstreams/projects across business and operational functions, driving alignment across multiple teams to ensure successful program delivery. This individual oversees the Project Managers, Business Analysts, and System Analysts/Engineers responsible for tactical delivery of key projects within the program that could be agile or waterfall. They will work closely with the business/product partners, technology/business stakeholders, architecture, portfolio & core delivery teams. Principal Duties and Responsibilities: • Manage project progress, budget, milestones, communications, risks, issues, and dependencies • Collaborate with business stakeholders to define project objectives, success criteria, and business requirements • Create and maintain relevant documentation and conduct knowledge transfer activities We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Requirements: • 10+ years’ experience in delivery management and 5+ years in Program Management. Experience managing budgets >=$7M+ capex and financial forecasting • High understanding of WFM technology domain, stack and skills and ability to manage a team of engineers, architects, and operational specialists. • Experience in managing waterfall, hybrid, and agile delivery teams • Experience in resource planning, vendor management, and stakeholder coordination. • Excellent communication and leadership skills to work in a global, cross-functional environment. • Coaching and mentoring skills, especially influencing others to move toward a common goal or vision. • Knowledge of MS Office (Word, Excel, and PowerPoint). • Bachelor's degree in engineering, Computer Science, or a related field. n/a