About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII

At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support.

TES includes several contact centres focused on the quick and seamless resolution of a variety of issues. From Financial Products Guest Services to the Client Support Centre, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to work they do best, from headquarters to stores to distribution centres. Guest Services handles all guest inquiries, issues, reviews, and comments relating to Target.com orders, Stores and site issues.

As a Senior Specialist in Financial Product Operation’s team, you will entail to thoroughly research and resolve guest’s disputed credit/debit card accounts and transactions. Review and code high risk accounts by using thoughtful consideration and research through multiple process applications while aware of Target policies and guidelines, Compliance requirements based on US federal regulations while minimizing financial loss to Target and delivering a good brand experience to the guest. You will need to ensure all credit bureau disputes reviews and corrections are made within set Credit Bureau regulation timelines to restore the claimant’s credit history. Demonstrate team accountability and operate in a team environment by sharing best practices. Work with team members and backup critical tasks and responsibilities in their absence. Be flexible to take up additional tasks & responsibilities in support of changing business needs.

You’ll learn new technology and solve problems using all available resources and knowledge. Work with the leader to challenge status quo, identify issues which cause reoccurring processing problems and resolve them. Drive innovation by critical thinking and applying process improvement methodologies in daily activities. Escalate issues to appropriate support groups and follow through. You’ll interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You’ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You’ll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-channel environment and need to prioritize work accordingly, while working independently in a fast-paced service centre environment.  

Job duties may change at any time due to business needs.

About you:

Bachelor’s Degree from an Accredited University.6 months to 1 year of previous experience in the credit card industryAbility to interact with guests, team members and internal business partners with a professional, friendly, and empathetic styleExcellent verbal and written communication skills, including listening and negotiating.Experience dealing with escalated guest complaintsAbility to use various information sources to answer questions, identify problems and appropriately resolve guest issuesHigh on critical thinking, problem solving and ownership, Strong bias for actionOpen to work in 24/7 shifts. Ability to work under pressure and flexible with working hours

Good to have:

US cultural awareness, Previous experience working for US processes

This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbent’s supervisor.