About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

We are seeking a ServiceNow Operations Senior Specialist, the ServiceNow Operations (IAM) role is responsible for the stability, reliability, and continuous improvement of Identity & Access Management capabilities delivered through the ServiceNow platform (commonly including Service Catalog, workflows/Flow Designer, integrations, reporting, and operational monitoring). This role partners with IAM product owners, security teams, and ServiceNow platform teams to ensure access-related services are available, compliant, and efficient.

What you'll bring

Triage and resolve ServiceNow P1–P3 incidents/problems end-to-end, driving RCA, documenting corrective actions, and implementing preventive fixes to reduce repeat issues.Monitor instance health and stability (performance, errors, scheduled jobs, integrations) and respond to alerts; supported outage/ incident restoration and post-incident action tracking.Support release and change windows by validating deployments, executing rollback plans when required, and performing post-release smoke checks to ensure critical services remain operational.Administer users, groups, and roles; diagnosed ACL and access issues using least-privilege principles and delivered timely remediation for authentication/authorization failures.Configure and support scoped applications, managing scope boundaries, dependencies, and cross-scope access to ensure reliable promotion and runtime behavior.Maintain Automated Test Framework (ATF) suites for smoke/regression coverage; analyzed failures, improved test reliability, and integrated testing into release readiness.Perform platform maintenance including clones, plugins (as applicable), system properties, housekeeping, and certificate renewals/rotations to maintain operational readiness.Support security/compliance (CSO-aligned) activities: vulnerability remediation coordination, audit evidence collection, logging validation, and secure configuration checks.Troubleshot and stabilize integrations including REST/SOAP APIs, SSO, LDAP, email, and data imports, partnering with upstream/downstream teams to restore interface reliability.Maintain operational excellence through runbooks, SOPs, known error articles, and dashboards, and coordinated across developers, process owners, and infrastructure to resolve cross-team issues quickly.

Required Qualifications

Hands-on experience in ServiceNow operations/support (10+ years), including incident/problem/change practices.ServiceNow certifications: Certified Application Developer and
ServiceNow Certified System Administrator.Experience supporting IAM processes (access requests, approvals, provisioning/fulfillment, entitlement management).Working knowledge of ServiceNow fundamentals: tables/CMDB concepts, ACLs, roles, catalog items, workflows/Flow Designer, notifications, SLAs.Strong troubleshooting skills (queue issues, integration failures, workflow errors, performance bottlenecks).Ability to write clear operational documentation and communicate across technical/non-technical stakeholders.

Preferred Qualifications

ServiceNow certifications (one or more): CIS (ITSM), CIS (App Dev), Service Catalog, etc.IAM domain familiarity: RBAC, least privilege, joiner-mover-leaver processes, SoD concepts, audit controls.Scripting experience (JavaScript in ServiceNow), IntegrationHub, REST/SOAP APIs, MID Server operations.Experience with identity platforms (examples): Azure AD/Entra ID, Okta, SailPoint, CyberArk, Ping, Active Directory.Experience building dashboards in Performance Analytics or custom reporting.

Core Skills & Competencies

Operational excellence (stability, repeatability, measurable outcomes)Structured problem solving and RCAStakeholder management (IAM, security, HR, app owners, platform team)Risk-aware decision-making (security/compliance first)Continuous improvement mindset (automation, simplification, self-service)

Supervisory:

No.

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-98590 Date posted 02/17/2026