Job Title:

Sr Specialist, Global Analytic Insights

Job Description

Job Overview:

As a Client Success & Deployment Lead you will be at the forefront of delivering exceptional client experiences by combining your expertise in analysis, project management, and client success. You will play a pivotal role in deploying our solutions, driving product adoption, and fostering strong client relationships to support business growth and innovation.

Key Responsibilities:

Client Engagement & Satisfaction: Build strong, lasting client relationships to deliver client satisfaction, increase product adoption, and maximize usage.              Deployment & Technical Support:  Lead solution deployments and platform integrations, demonstrating SME-level proficiency to troubleshoot and resolve or coordinate resolution of product issues.Outcome Tracking & Insights: Analyze data to monitor client satisfaction and ensure expected results are achieved, providing valuable insights into continuous improvement.Use Case & Visualization Management: Identify relevant use cases, set up categories, and develop comprehensive visualizations and reports to address client-specific needs.Project Management & Coordination: Manage project initiatives, ensuring they align with client needs and support strategic goals of both the client and the company.Growth & Advocacy: Identify new opportunities for product growth and advocate for enhancements based on client experience and needs.

Skills & Qualifications:

Analytical & Strategic Thinking: Ability to analyze data, think critically, solve complex problems, and drive strategic initiatives that align with business objectives.Technical Proficiency: Skilled at simplifying product intricacies and supporting deployment; prior technical SME and product architecture experience preferred.Data-Driven Decision Making: Proven experience in value attribution and measuring ROI from business metric analysis to derive actionable insights.Effective Communication: Skilled in creating compelling presentations and communicating effectively with diverse stakeholders.Collaboration & Ownership: Work collaboratively within a team while taking ownership of individual responsibilities.Contact Center Knowledge: Familiarity with contact center operations and industry metrics to inform client strategies.Adaptable & Forward-Thinking: Demonstrates initiative and adaptability in a dynamic, evolving environment.

Location:

PHL Makati City - Glorietta

Language Requirements:

Time Type:

Full time

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