Job Title: Sr Specialist, Global Analytic Insights Job Description **Job Overview:** As a **Client Success & Deployment Lead** you will be at the forefront of delivering exceptional client experiences by combining your expertise in analysis, project management, and client success. You will play a pivotal role in deploying our solutions, driving product adoption, and fostering strong client relationships to support business growth and innovation. **Key Responsibilities:** + **Client Engagement & Satisfaction:** Build strong, lasting client relationships to deliver client satisfaction, increase product adoption, and maximize usage. + **Deployment & Technical Support:** Lead solution deployments and platform integrations, demonstrating SME-level proficiency to troubleshoot and resolve or coordinate resolution of product issues. + **Outcome Tracking & Insights:** Analyze data to monitor client satisfaction and ensure expected results are achieved, providing valuable insights into continuous improvement. + **Use Case & Visualization Management:** Identify relevant use cases, set up categories, and develop comprehensive visualizations and reports to address client-specific needs. + **Project Management & Coordination:** Manage project initiatives, ensuring they align with client needs and support strategic goals of both the client and the company. + **Growth & Advocacy:** Identify new opportunities for product growth and advocate for enhancements based on client experience and needs. **Skills & Qualifications:** + **Analytical & Strategic Thinking:** Ability to analyze data, think critically, solve complex problems, and drive strategic initiatives that align with business objectives. + **Technical Proficiency:** Skilled at simplifying product intricacies and supporting deployment; prior technical SME and product architecture experience preferred. + **Data-Driven Decision Making:** Proven experience in value attribution and measuring ROI from business metric analysis to derive actionable insights. + **Effective Communication:** Skilled in creating compelling presentations and communicating effectively with diverse stakeholders. + **Collaboration & Ownership:** Work collaboratively within a team while taking ownership of individual responsibilities. + **Contact Center Knowledge:** Familiarity with contact center operations and industry metrics to inform client strategies. + **Adaptable & Forward-Thinking:** Demonstrates initiative and adaptability in a dynamic, evolving environment. Location: PHL Makati City - Glorietta Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**