Job Description Senior Solutions Architect: As a Senior Technical Solutions Architect supporting global customer service, you will design and optimize end-to-end technology solutions that enable world-class customer experiences. You will partner with business stakeholders, business analysts, engineering teams, and enterprise architects to deliver scalable, secure solutions across platforms that align with organizational goals and enhance customer outcomes. This role is ideal for a forward-thinking technologist who thrives in a collaborative, fast-paced environment and enjoys bridging the gap between business needs and technical execution. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements MUST HAVES: • 7+ years of solutions architecture experience, including 4+ years designing enterprise solutions across ERP, CRM, CCaaS ( NiCE, Genesys) and digital ecosystems. • Strong understanding of enterprise integration (middleware, microservices, APIs, event-driven patterns). • Experience with cloud platforms and modern delivery practices. • Experience working in healthcare/MedTech or other regulated industries, with familiarity in compliance practices (HIPAA, GDPR). • Experience with contact center integrations, customer journey platforms, and omnichannel architectures. • Strong communication, stakeholder management, and presentation skills. • Proven ability to design effective solutions in dynamic, evolving environment. Bachelor’s degree in Computer science, Engineering, or related field (or equivalent practical experience). Key Responsibilities: 1. Solution Design & Architecture: • Design end-to-end technical solutions across ResMed's enterprise ecosystem (ERP, CRM, CCaaS, digital platforms).  ○ ResMed uses Oracle for ERP and NiCE as a contact center platform • Produce and maintain architecture deliverables: system context diagrams, sequence flows, integration models, data flows, and non-functional requirements. • Ensure solutions align with enterprise architecture standards, security policies, and regulatory/compliance requirements (HIPAA, GDPR). • Define integration approaches (APIs, events, middleware), data patterns, and resiliency strategies. 2. Technical Leadership: • Partner with engineering teams to guide implementation and ensure architectural integrity throughout the delivery lifecycle. • Lead architecture design reviews for Global Revenue and promote engineering best practices (reusability, maintainability, observability) within the team. • Champion scalability, performance, reliability, and cost awareness in all solution designs. • Demonstrate strong communication and interpersonal skills, with the ability to influence stakeholders and cross-functional teams. 3. Stakeholder Engagement & Innovation: • Collaborate with business stakeholders and product managers to translate requirements into solution architectures and actionable delivery plans. • Communicate complex architecture concepts clearly to technical and non-technical audiences. • Provide technical leadership for vendor evaluations and technology selection. • Assess emerging technologies and contribute to the evolution of Resmed’s digital and customer experience architecture. • Participate in proof-of-concepts (POCs) and solution pilots to validate new ideas and technologies. 4. Governance & Continuous Improvement: • Maintain architecture documentation, reference patterns, and design standards. • Promote adherence to ResMed’s data governance, security, and compliance frameworks. • Continuously improve architecture processes, tools, and methodologies to increase delivery speed and quality. Qualifications - Life sciences/med device background