Job Description Insight Global is seeking a Services Representative for CCBO Payments Operations at a major financial institution. The successful candidate will work in the centralized wire hub, serving as the first line of defense for wire payment processing. This role involves scanning AML Program wire payment transactions against various sanctions lists, comparing payment details to relevant parties and entities, and highlighting potential matches. The specialist will ensure compliance with sanctions laws and regulations while supporting timely and complete processing of inter-bank, corporate, and retail wire payments. This position requires strong attention to detail, excellent communication skills, and the ability to perform efficiently in a fast-paced environment. Day-to-day Transaction Processing: Fulfill transactions and perform audits/reconciliations accurately and on time. Issue Resolution: Address discrepancies and escalated issues, including non-routine situations. Communication: Respond to inquiries from internal and external stakeholders, following up as needed. Administrative Tasks: Manage documentation, archive records, and assist with reports. Process Improvement: Contribute to improving workflows and support testing/implementation of new processes. Training Support: Provide guidance and training to junior staff when required. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Related working experience • Strong problem solving capabilities • Fast learner; strong attention to detail • Ability to work in a fast-paced environment • Strong computer literacy (required for use of several internal applications) • Excellent telephone etiquette • Strong customer service skills