The Selling Partner Trust and Store Integrity (TSI) organization is committed to ensuring bad actors cannot operate in our store while legitimate selling partners can start and grow their businesses without fear of disruption. Our mission is to build and maintain trust so that customers and selling partners across the globe have confidence in the integrity of Amazon's store.

As part of TSI, the Inventory Trust team is seeking a Senior Seller Experience Manager- to lead a critical program ensuring bar raising seller experience with Inventory trust appeals and processes. This role oversees the SX for enforcement teams, terminal inventory actions and supply chain reviews. This role works across risk, program and tech to create consistent experiences and earn trust with sellers through clear processes and communication.

Key job responsibilities
Program Leadership
• Own SX metrics driving improvement across risk, opps and tech
• Drive program strategy and roadmap development
• Establish and track program metrics, KPIs, and success criteria
• Develop and maintain program documentation, processes, and best practices
• Lead cross-functional initiatives across diverse multinational team

Seller Experience Program Management

• Create durable feedback mechanisms to improve SX
• Manage relationships with Legal, Compliance, content and investigative teams
• Discover additional sources of seller feedback to drive systemic improvements
• Drive process improvements to reduce appeals and false positives

Stakeholder Management & Operations
• Build and maintain relationships with key internal and external stakeholders
• Provide regular program updates and metrics to leadership
• Develop and maintain dashboards for stakeholder visibility
• Lead operational reviews and process improvement initiatives