Job Title:

Sr Quality Evaluator

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key responsibilities:

Enhance the overall customer experienceMonitoring Customer Interactions Email, Chat & Voice Transactions  Identify the opportunity areas & provide feedback & coachingQuality assurance monitoring: impart coaching basis feedback analysis and maintain dashboards representing the sameEnsure compliance to laid down policies, procedures, and guidelinesSupport the teams to bridge the gaps identified in operations/trainingEnsure adherence to quality norms as per client specificationParticipates in calibration sessions with Client, Admins, Support staff and to ensure scoring consistency and best practicesMaintains strong program knowledge base; basic understanding of client products, services and/or program strategiesReports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)Support the Business 24/7 & Flexible to operate in the night shift.Analyze team data and provide dashboards and formal reporting mechanisms for the same

 Desired Skills: 

Excellent oral and written English communicationExcellent team playerAnalytical skills with high maturity levelsExcellent knowledge of Google Sheets  & Powerpoint presentation Exposure to quality tools Analytical and Detail-orientedProfile Specification : Voice
 

Education: Graduation
 

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

Location:

IND Hyderabad - Unit No. 201 2nd Flr Building 4 at K-Raheja, Mindspace

Language Requirements:

Time Type:

Full time

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