You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 70,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.”

You won’t just keep up; you’ll break new ground. 

We are on a journey to create a best-in-class Product & Engineering Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough products and making an impact on our sales teams, account development organization and customers, look no further.

As part of the Enterprise CRM solutions, here’s just some of what you’ll be doing:

The Salesforce centre of excellence is part of the larger International Card & Risk Services Technology group where product, engineering, and delivery colleagues have been brought together to drive a step function change in speed to market and further unlock customer value across several the company’s core platforms. The global Salesforce platform team sits at the heart of American Express’ global marketing, sales, and account development functions for all lines of business. This platform is a critical enabler of American Express’ customer centricity and growth objectives.

We are seeking a highly skilled and motivated Salesforce Test Engineer with relevant experience in manual and automation testing of APIs and UIs. The ideal candidate will have a deep understanding of testing methodologies, automation frameworks & a good functional understanding of Salesforce. This role requires strong analytical skills, problem-solving abilities, and a keen eye for detail to ensure the delivery of high-quality software solutions.

Job Responsibilities:

·       Test Planning and Design:

o   Develop and implement comprehensive test plans and test cases for Salesforce applications.

Collaborate with developers, product managers, and stakeholders to understand requirements and define test strategies.Design and execute performance and load tests to evaluate system performance under various conditions.

·       Automation and Testing:

o   Develop, maintain, and execute automated test scripts for API and UI testing using tools like Selenium, Karate, UTAM and playwright.

o   Perform smoke and sanity testing to ensure application stability before detailed testing phases.

o   Contribute to the existing test automation suite; add new features and maintain existing jobs

·       Quality Assurance:

o   Ensure all deliverables meet the highest quality standards through rigorous testing and validation.

o   Identify, document, and track defects and inconsistencies to resolution.

o   Collaborate with development teams to troubleshoot and resolve issues quickly and effectively.

Validate data completeness, conformity, accuracy, and consistency in data processes and outputs.Monitor data engineering processes for potential system improvements to enhance the data quality.

·       Reporting and Documentation:

o   Generate detailed test reports and metrics to communicate test results and progress to stakeholders.

o   Maintain comprehensive documentation of test plans, test cases, and test scripts.

o   Create and manage traceability matrices to ensure all requirements are covered by test cases.

Qualifications:

·    Bachelor’s degree in engineering or Computer Science or equivalent OR master’s in computer applications or equivalent

·    8+ years of experience in software engineering, with a focus on quality assurance

Technical Skills:

·    Experience with QA methodologies, tools, and processes.

·    Experience in UI automation, such as Selenium WebDriver or equivalent frameworks.

·    Demonstrated experience with CI/CD and continuous testing (CT) capabilities

·    Experience with API Test automation (preferably RESTful APIs and microservice design pattern). Knowledge of Karate API Framework is a bonus.

·    Performance testing experience with tools such as JMeter

·    Other non functional testing, such as accessibility and security testing is also desired, but not essential

·    Familiarity with software development lifecycle (SDLC) and agile methodologies.

·    Excellent communication skills, both verbal and written, to effectively communicate complex data concepts to non-technical stakeholders.

·    Experience with Salesforce technologies is good to have

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.