Sr Quality Assurance Analyst Jacksonville, Florida **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Jacksonville/Sr-Quality-Assurance-Analyst\_25040733) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** Examines residential loan documentation for accuracy, completeness, and compliance with appropriate company and secondary market investor standards. Evaluates credit decisions for accuracy based upon established risk parameters and in accordance with policy, program, and product guidelines. Provides feedback to business partners as appropriate. Responsibilities may include examination of several different types of lending (conventional, government-backed, home equity, etc.). Responds to company, individual, and investor audits. Assists with fraud detection and prevention. May recommend modifications to quality assurance, underwriting, loan processing, servicing, or fraud prevention procedures. Provides training and direction to more junior staff. **Skills:** + Analytical Thinking + Attention to Detail + Collateral Management + Quality Assurance + Written Communications + Data Collection and Entry + Policies, Procedures, and Guidelines Management + Problem Solving + Recording/Organizing Information + Continuous Improvement + Issue Management + Oral Communications + Relationship Building **Team Specific Job Description:** Primary responsibility is to prepare/review documentation in accordance with Bank policies and procedures, to facilitate closings with the client and to ensure lien perfection. Works on routine to more complex documentation to ensure world-class documentation accuracy. Maintains primary responsibility for reviewing accuracy of documentation and SOR financial data, timely delivery of documents, and elimination of controllable re-work. Acts to resolve exceptions related to regulatory flood insurance requirements. **Responsibilities:** Responsible for all processing related to all PreClose/Monitoring insurance review and decisioning, system entry and correspondence in an accurate and timely manner for a high volume production department. Must accurately apply procedural knowledge and guidelines for appropriate handling of documents along with the ability to make a decision. Process all insurance related correspondence including necessary research and contact with customers and/or carriers, and provide documentation to support actions taken. Various administrative duties and production tracking. Requires HS Diploma or equivalent and 3+ years functional experience. Must have the ability to multitask with attention to detail and accuracy. Must be customer oriented with effective comprehension, listening, verbal and written communication skills. Three or more years of processing experience or equivalent, must have previous QA Commercial Flood experience. **Required Qualifications:** + 3+ years of insurance experience + Commercial Flood Insurance experience + QA experience + Working knowledge of Word, Excel and Outlook + Advanced computer literacy, particularly Excel + Comfort utilizing multiple computer systems simultaneously to access data rapidly + Detail oriented and highly organized + Persistent when working on a difficult or complex problem + Analytical – able to learn a complex pattern and then identify inconsistencies + Willing to ask questions and learn on the job – self-starter + Able to cooperate and work well with others + Communicates confidently and professionally (both in writing and in speech) with peers, management, customers, and third parties + Consistently process volume with precision and time management **Desired Qualifications:** + QA experience **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.