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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Sr Project/Program Manager

Job Profile: Project/Programme Execution

We are seeking a proactive, hands-on team members who thrive in fast-paced and dynamic environments.  As a Project Manager on our Workplace Management Operation Performance & Program Management team, you will not only lead project management activities but also contribute directly to project execution. You will help shape outcomes by solving problems, driving solutions, and partnering cross-functionally across our business.

Key Responsibilities

Project Planning and Execution:
Collaborate with stakeholders to define project objectives, scope, deliverables, and success criteria, and ensure alignment with business goals. Take an active role in project execution—directly contributing to solving problems, developing solutions, and driving progress.

Initiation and Ownership:

Proactively identify gaps, risks, and opportunities; take ownership for following through on action items and ensuring resolution—even in the face of ambiguity. Champion a sense of accountability in yourself and the team for high-quality outcomes.

Data-Driven Execution:

Use relevant data and analytics to inform decision-making, track project performance, and demonstrate measurable impact.

Adaptability and Digital Fluency

Embrace change, adapting to evolving priorities and timelines with a positive, solutions-oriented mindset.  Leverage AI, digital collaboration, project management, and reporting tools to streamline work and enhance communication.

Workload Management:
Identify resource needs, allocate work effectively, and balance priorities within the team. Take initiative to fill gaps and help get the work done when necessary.

Risk & Issue Management:
Identify, assess, and anticipate risks and issues as projects evolve in a dynamic business context. Develop robust mitigation and contingency plans; take personal accountability for driving resolution.

Cross-functional Collaboration:
Build strong partnerships with cross-functional teams. Navigate complex organizational structures, foster open communication, and align efforts to deliver successful outcomes.

Communication & Reporting:
Clearly and concisely communicate project status, risks, issues, and solution strategies both upward and across teams. Tailor communication styles to audience needs and provide accurate, timely updates.

Quality & Change Management:
Ensure that every project deliverable meets JLL’s quality standards through hands-on involvement and thorough review. Proactively manage changes to scope, schedule, and resources, following structured change control processes.

Process Improvement & Lessons Learned:
Lead post-project reviews to capture insights and best practices. Continuously seek opportunities to optimize ways of working and implement improvements.

Qualifications

Education: Bachelor's degree in a relevant field (e.g., Project Management, Business Administration).Experience: At least 3–5 years in project management, with proven experience actively participating in and contributing to project work, not just overseeing it.Executional Agility: Demonstrated ability to work proactively, independently, and hands-on in fast-paced, high-change environments.Analytical & Problem-Solving Skills: Strong critical thinking with a track record of identifying problems and implementing effective solutions alongside team members.Communication: Exceptional verbal and written communication skills; able to share ideas clearly with diverse stakeholders.Collaboration: Strong team orientation and experience working with cross-functional groups, fostering trust and shared purpose.Organizational Skills: Excellent attention to detail; skilled at balancing multiple priorities and adapting seamlessly as business needs evolve.Adaptability: Comfort with ambiguity and ability to seek out information and clarity where needed.Positive Attitude: Resilient, resourceful, and positive in the face of challenges.

This is an opportunity for a highly engaged project manager who thrives on being at the center of the action, delivering results by BOTH leading and actively contributing every day.

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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