Description We are seeking a Program Manager to spearhead demand shaping transformation. This role goes beyond traditional capacity management - you will be architecting how we sell, fulfill, and deliver to customers throughout the year. Your strategies will help break the traditional peak-driven capacity model while maintaining our customer-centric approach and competitive advantage in speed. Key job responsibilities Lead the development of multi-year strategic roadmap for demand shaping initiatives • Partner with retail teams to reimagine our commercial calendar and selling patterns • Collaborate with operations to design flexible capacity models that scale efficiently • Work with data science teams to develop predictive models for demand shaping • Create financial models that demonstrate the full P&L impact of demand shaping initiatives • Develop metrics framework that holistically measures success across speed, cost, capacity, and service levels A day in the life Key Strategic Elements: • Design the future state of our network utilization model that optimally balances speed, cost, and capacity • Architect new commercial and operational frameworks that encourage year-round balanced selling and fulfillment • Create innovative solutions to maintain fast delivery promises while optimizing network efficiency • Develop strategies to reduce peak capacity requirements while improving year-round asset utilization • Build sustainable models that reduce cost-to-serve without compromising customer experience Key Responsibilities: • Lead the development of multi-year strategic roadmap for demand shaping initiatives • Partner with retail teams to reimagine our commercial calendar and selling patterns • Collaborate with operations to design flexible capacity models that scale efficiently • Work with data science teams to develop predictive models for demand shaping • Create financial models that demonstrate the full P&L impact of demand shaping initiatives • Develop metrics framework that holistically measures success across speed, cost, capacity, and service levels Critical Partnerships: You will orchestrate collaboration across: • Retail: Align commercial strategies with operational capabilities • Operations: Design flexible fulfillment models • Data Science: Build advanced forecasting and optimization models • Economics: Develop customer behavior insights and pricing strategies • Finance: Create comprehensive business cases • Product: Implement technical solutions for demand shaping • Transportation: Optimize delivery network utilization Success Metrics: • Reduction in peak-to-average ratio while maintaining/improving delivery speed • Improvement in year-round cost optimization • Maintained or improved customer experience metrics • Development of scalable, sustainable operating models • Successful implementation of demand-smoothing initiatives Basic Qualifications - 7+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Strong analytical capabilities with experience in complex system optimization - Proven track record of driving transformational change - Experience in balancing competing priorities across multiple stakeholders - Excellence in data-driven decision making and financial modeling - Proficiency in English Preferred Qualifications - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Experience in retail operations or e-commerce - Knowledge of advanced analytics and machine learning - Understanding of customer behavior and economic principles Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.