Description At Amazon, we're transforming how we manage and optimize processes across our vast network to consistently exceed customer expectations. As a Sr Program Manager, FM Continuous Improvement within our Last Mile Optimization team, you'll play a crucial role in developing and implementing innovative strategies for process standardization across our fulfillment network. You'll collaborate with our External Fulfillment, Seller Services and Supply Chain teams to design and execute dynamic processes that can be replicated with operational efficiency. This role focuses on creating scalable and strategic processes that enhance productivity, growth and delivery experience while optimizing our operation across miles. This highly visible position requires someone who can analyze complex data sets to make strategic decisions while managing day-to-day execution of large-scale standard processes. You'll be tasked with developing operational strategies, identifying opportunities for network efficiency improvements, and implementing advanced process methodologies that respond to seasonal variations and regional demand patterns. You'll be responsible for creating data-driven business cases, coordinating cross-functional initiatives, and maintaining alignment across various stakeholder groups. Success in this role requires exceptional analytical capabilities to develop and monitor key performance metrics. This role is perfect for a strategic problem-solver who excels in data analysis, thrives in dynamic environments, and can translate complex operational challenges into actionable solutions that drive meaningful improvements in Amazon's global fulfillment operations. Key job responsibilities - Own and manage the long-term strategy for complex cross-functional programs related to process standardization, working with stakeholders across global supply chain, external fulfillment, sales services, and product/tech teams. - Develop and execute integration strategies for First Mile/Last Mile operations - Design and implement scalable operational frameworks focusing on efficiency and cost optimization - Build and maintain strong partnerships with External Fulfillment, Seller Services, and Stores teams - Manage multiple concurrent projects and initiatives across diverse stakeholder groups - Partner with executive leaders to align priorities and secure resources across multiple organizations. - Identify and proactively mitigate risks while driving timely decision-making - Create and maintain program documentation, including business requirements, implementation approaches, and strategic narratives - Manage and influence cross-functional teams to deliver results without direct authority About the team Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 5+ years of team management experience - 5+ years of cross functional project delivery experience - Bachelor's degree - Speak, write, and read fluently in English Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.