At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\n \n Sr Product Manager, Digital \n

Why We Have This Role

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Successfully developing a product involves several key steps. First, establish product-market fit by ensuring the digital product meets customer needs and aligns with market demands. This requires building and maintaining a solid business case, including competitive analysis, user personas, and top use cases. Next, define a clear strategic roadmap that prioritizes features to drive customer value and adoption. Cross-functional coordination across UX, engineering, and go-to-market teams is then essential to ensure the product launches on time. As the product matures, implement iterative product improvements by managing feedback loops and making quick, data-driven decisions to refine and optimize. Finally, lay the foundation for scaling and growth by building a solution that can expand with customer demands. These steps, which manage the entire product life cycle from framing the problem to iterating on the final implementation, are crucial for creating a world-class product.

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How You’ll Find Success

\n\nUnderstand customer needs and pain points.\nTranslate customer needs into actionable product requirements and roadmaps for Digital.\nPrioritize features and functionality based on market research, customer feedback, technical feasibility, and business goals.\nCollaborate with data science teams to define product usage specifications and ensure adoption of launched products.\nManage the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality standards.\nDevelop and communicate the product feature roadmap to internal and external stakeholders.\nMonitor and analyze product performance using key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions.\nStay up-to-date on emerging trends in Digital and translate them into product opportunities.\nCreate compelling product presentations and partner with go-to-market teams to develop materials to drive adoption of Digital products.\n\n

How You’ll Grow

\n\nBy projects that directly contribute to the objectives for Qualtrics by enabling data platform capabilities which enable strategic solutions like Qualtrics Assist and Omnichannel insights.\nGaining expertise in the latest low code/no code technologies and AI application in workflow automation.\nEnhancing leadership skills through the ownership of high-impact projects and cross-team collaboration.\nExpanding knowledge of various business tools and platforms through the integration of new extensions.\n\n

Things You’ll Do

\n\nInfluence and contribute to product strategy for Digital\nIndependently lead your product area and make effective decisions and tradeoffs\nWrite clear and quality product investment documents; turn these into a prioritized roadmaps\nConnect with customers and understand end-to-end scenarios that matter\nDiscover and prioritize feature requests from prospects/customers, analysts, internal sources, and the market\nManage work and execute with excellence across product, engineering, UX design and research\nKnow your product, customers,  usage, and market trends better than anyone\nLead product launches including working with marketing to take new features and capabilities to market\n\n

What We’re Looking For On Your Resume

\n\nBachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.\n4-6 years of experience in product management, with at least 1 year experience in a technical domain.\nDomain Knowledge: Experience with digital analytics or product analytics platforms is a very strong plus.\nAI Integration: Experience with or a strong interest in leveraging Artificial Intelligence (AI) and Machine Learning (ML) to enhance product functionality, streamline the product development lifecycle, or improve user insights\nProven track record of successfully launching and managing products.\nStrong understanding of the enterprise software landscape and the challenges faced by enterprise customers.\nExcellent analytical and problem-solving skills.\nAbility to translate complex technical concepts into clear and concise language for both technical and non-technical audiences.\nStrong communication and collaboration skills, with the ability to influence and build consensus across diverse stakeholders.\n\n

What You Should Know About This Team

\n\n\nThe Digital team is centered around improving customer experience (CX) through digital touchpoints\nUsing data-driven insights and digital experience analytics to optimize interactions.\nThe team collaborates closely with engineering, product, go-to-market, user experience design and research to deliver seamless digital experiences\nWith a strong focus on aligning Digital Experience Analytics with the Digital Voice of the Customer product, driving holistic view of customer experience across digital channels.\n\n\n

Our Team’s Favorite Perks and Benefits

\n\nExperience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.\nThe satisfaction of empowering large networks through technology.\nThe opportunity to work with a diverse range of influential brands.\nA role that encourages personal growth and initiative within a growing business area.\n\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Annual Pay Transparency Range$147,500—$211,500 USD