We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a Day-to-Day Banking Acquisition Channel Management Team member, you will manage and implement the one-year client acquisition plan for chequing and consumer credit card products in Digital Channels.  You will be responsible for supporting key client acquisition and revenue enhancement strategies to maximize profitability and ensure CIBC remains competitive in the marketplace including managing & monitoring key business metrics (new sales, credit card approval rates, activation rates, and utilization rates), evaluating and sizing new chequing and credit card sales opportunities, and identifying opportunities within existing processes and systems for improvement and optimization. You will work with high-performing, highly productive, business, and diverse teams to successfully implement programs that drive revenue growth while maintaining a strong focus on client experience. 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

Strategic planning - Support the development and execution of client acquisition strategies to achieve targets for chequing and consumer credit card products. Identify and implement new opportunities for credit card client acquisition, assess feasibility and financial impact, and contribute to CIBC’s client experience objectives. Optimize acquisition tactics and marketing budgets to ensure a profitable return on investment.

Leadership - Manage and hold final accountability for the client acquisition strategic plan and related initiatives for chequing and consumer credit card products. Continuously monitor and interpret business results against key performance targets, recommending growth initiatives to drive success.

Analytical expertise - Demonstrate a strong understanding of financial, client, and operational data with the ability to interpret complex information, identify patterns and trends, and assess key business drivers. Derive actionable insights, develop recommendations, and implement changes to improve outcomes. Remain up-to-date on industry developments and competitive positioning in Canada, evaluating best practices to formulate new ideas and maintain CIBC’s competitive edge.

Relationship management - Collaborate with key stakeholders to ensure alignment with client acquisition strategies. Establish rapport and work effectively with internal and external partners, including Digital Channels, Business Partner Marketing, Client Strategy, Risk Management, Finance, Legal and Compliance, Sales Effectiveness, Technology, other lines of business, and external business partners.

Who you are

You can demonstrate experience in product, project, and stakeholder management along with marketing and communications experience. You have strategic and business planning, business model development, and marketing best practices along with strong analytical skills and have a proven ability to execute net new initiatives.  It's an asset if you have in-depth knowledge of Credit Card business and financial services.

You've completed a Business degree (BBA or MBA preferred).

You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.

You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. 

You’re creative and results oriented.  You are innovative and adaptable, with excellent attention to detail. 

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Cases, Business Development, Business Planning, Market Research, Product Analysis, Product Development, Product Management