Want to contribute to a more inclusive society by helping people around the world read more and get more out of reading? Join Books Product Inclusion in our work to disrupt societal biases at scale and delight marginalized readers, authors, and publishers.

The ideal candidate thrives when solving ambiguous problems, thinks big about new opportunities while understanding technical constraints, and influences effectively with cross-functional colleagues around the world up to a VP level. We are looking for a teammate with a track record not only of continuous learning on interrupting societal biases in a range of global contexts, but of turning those learnings into action to delight customers.

Key job responsibilities
- Use high judgment to bring domain expertise about disrupting societal biases to business decisions, accelerating progress on business priorities by improving outcomes for marginalized customers
- Understand customer needs using cross-functional methodologies, including innovating new approaches to uncover insights
- Conduct and synthesize customer research to generate actionable insights that inform product strategy and roadmaps
- Partner with cross-functional teams across Books to understand and solve ambiguous challenges at the intersection of business priorities and customer inclusion
- Build compelling business cases using qualitative and quantitative insights to secure resources and drive prioritization of customer inclusion opportunities
- Develop solutions that mitigate societal biases in products and services powered by Gen AI
- Use Gen AI to scale bias disruption and Customer Obsession excellence through integration in everyday tools
- Develop new metrics and measurement approaches that de-average customer impact

A day in the life
This Senior Product Manager will partner with product, science, technical, research, and design teams across Kindle Content & Physical Books, working with different parts of the business over time to identify and solve the most important customer inclusion challenges. While you'll partner deeply with the teams that own specific products and services, your success will be measured on your own goals and deliverables that you drive to completion independently—creating solutions, not just proposals.