At Amazon, we're working to be the most customer-centric company on earth. The goal of Amazon’s Delivery Service Partner (DSP) team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of new products and services in the last mile delivery space. Come join the team and help us make history!

DSP Delivery Associates (DAs) execute millions of routes each year and have cumulative experiences that impact their overall satisfaction of being a DSP DA. As a Senior Product Manager, Driver Solutions Team, you will build products related to the transporter experience supporting field teams, internal stakeholders, and World Wide initiatives. This role is expected to partner with stakeholders across all of Last Mile and is well suited for a candidate that thrives in ambiguity. The Sr PM is expected to be an effective communicator and deliver a high level of judgement in decision making. This individual will leverage a background in technical analysis, building end to end products in AWS Quicksight, working with technical teams such as BIE's and BA's, while utilizing the ability to query and data mine with SQL. This role should be comfortable communicating data outputs both written and verbal on a regular basis.

The Senior Product Manager should be decisive and capable of making informed and timely decisions to keep the product development on track and aligned with business goals. You should be adaptable to changing business dynamics and customer needs, being able to pivot product strategies when necessary and maintain a resilient approach to challenges. You will be the single threaded owner for products related to the DA listening experience, and as such, there is an expectation to thrive in ambiguity and think big.

Key job responsibilities

Leverage a deep understanding for the breadth of challenges drivers face to prioritize products and investments that will measurably improve their experience and retention

Developing and refining the product strategy, aligning it with AMZL's overall goals, market trends, and delivery associate needs.

Develop cross-functional solutions to persistent, high-volume pain points through collaborative, influential relationships with Technical, Business, and Field teams

Be comfortable collaborating with World Wide stakeholders

Roadmap Planning: Creating and managing the product roadmap, prioritizing features/capabilities, and making strategic decisions about product development and enhancements.

Structure recurring communications for senior business leaders and key stakeholders that effectively relays critical product status and road map progress.