Description *Please note, this is a 12 month fixed term contract role EU Sustainability & Packaging is looking for a Sr. Program Manager to lead E2E Transportation programs for Last and Middle Mile. In this role, you will own strategic, tactical, cross-functional and technology projects and programs within the STEP organisation to meet sustainability goals. You will be responsible for scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. In this role you will work with senior leaders across multiple organizations and geographies, and balance customer research, data analysis, project and stakeholder management, and internal/external communication. Key job responsibilities · Manage full lifecycle complex cross-functional programs with considerable impact across multiple organizations · Work closely with partner teams and stakeholders in and outside of your organization to deliver; partner with teams to source, allocate, and coordinate resources · Analyze data and drive improvements that are quantified with metrics · Own reporting on the state of initiatives, measuring improvements and impact of changes. · Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions· Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks) · Work with program managers, business leaders and executive team to communicate and impact critical business initiatives · Develop, implement, and govern Key Performance Metrics (KPI) reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects · Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives About the team EU STEP brings together Supply Chain, Network Design, and Transportation Planning teams to improve end-to-end forecasting, network flow, planning, and execution. It also brings together our teams from across the business focused on our Operational Excellence pillars - Amazon Customer Excellence Systems (ACES), Learning, Quality, Service, Sustainability and Reliability Maintenance Engineering (RME) Field teams. This integration strengthens operations and execution while driving quality improvements and enhanced customer experience across the entire value chain. Basic Qualifications - Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Experience leading process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.