We are seeking a skilled and experienced IT Service Management professional to join our Global Operations Management team as a Senior Operation Specialist. This role collaborates closely with our IT Change Enablement and IT Crisis Management teams to ensure seamless execution of critical interventions. **Position Snapshot** + Location: Nestle Global Tech Hub Barcelona, Spain + Type of Contract: Permanent Contract, act. Rate 100% + Stream: IT Workforce 360 + Type of work: Hybrid/Remote + Work Language: Fluent Business English **The role** We are seeking a skilled and experienced IT Service Management professional to join our Global Operations Management team as a Senior Operation Specialist. This role collaborates closely with our IT Change Enablement and IT Crisis Management teams to ensure seamless execution of critical interventions. The main purpose is to drive excellence in the planning, preparation, execution, and review of critical IT interventions—delivering reliable, predictable, and flawless outcomes. As a Senior Operation Specialist, you will coordinate complex activities involving 2 to 10+ teams (internal and/or external) and 5 to 50+ indirect contributors. Your focus will be on system maintenance, updates, recovery efforts, and orchestrating cutover activities for both projects and sustain interventions. Your mission is to manage the teams, the tools and the processes, which enable technical specialists to flawless implementation and reduction of Incidents caused by Interventions a controlled, repeatable and safe way. **What you’ll do** + Planning of Critical Interventions – Host scope sign-off and go/no-go meetings with management and technical stakeholders and ensure that the intervention timeline is reflected in the Global Activity Calendar. + Preparation of Critical Interventions – Lead planning and preparation of downtime activities. Create a High-Level Plan and Documented Preparation Activities. Schedule alignment calls and manage communications through the standard outage communication process. + Execution and Check of Critical Interventions - Report on execution activities and Timely End-Users and Stakeholders Communication of key milestones. + Conduct post-release reviews with technical teams and stakeholders, including root cause analysis and follow-up actions + Process Ownership - drive global alignment in ways of working, lead process evolution, maintain documentation and deliver process training across teams. + Ensure smooth operation of an ITIL-based Release Management process. **We offer you** We offer more than just a job. We put people first and inspire you to become the best version of yourself. + Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc. + Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset. + Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill! + Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities. **What will make you successful?** + Bachelor’s degree in Computer Science, Information Systems, related field or equivalent experience  + 5+ years' experience in IT Service Management with a focus on Release Management  + 3+ years' experience in IT/SAP Change Management + People Coordination skills to drive and connect distributed teams located in different countries and with different technical and non technical background and experience + Ability to develop effective working relationships with peers and management internationally in all the IS/IT organization and Business Streams. + Excellent communication in English and strong interpersonal skills  both verbal and written at different levels in the organization. Ability to summarize and simplify. + Excellent project management skills. Manage priorities while working on multiple projects and assignments simultaneously. Work on weekends and/or outside business hours when required. + Proven track record of taking ownership and delivering complex projects and processes in a global networked organization + Strong problem-solving abilities and attention to detail  **About the IT Hub** At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready. **About Nestlé:** We are Nestlé, the largest food and beverage company with brands including KitKat, Nescafé, Maggi, Purina, among many others. We are approximately 275,000 employees strong, motivated by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. With more than CHF 94.4 billion in sales in 2022, we have an expansive presence, with 344 factories in 77 countries. Want to learn more? Visit us at www.nestle.com . _At Nestlé, we are strongly committed to providing equal opportunities for all individuals. We value diversity in age, ethnicity, nationality, sexual orientation, gender identity and expression, sex characteristics, social origin, religion or belief, and disability._