Sr Operation Mgmt Specialist **General Information** Req # WD00085963 Career area: Information Technology Country/Region: Singapore State: Central Singapore City: SINGAPORE Date: Tuesday, July 22, 2025 Working time: Full-time **Additional Locations** : * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Application Performance Monitoring & Observability:** + Monitor critical applications using Cisco APM, and other observability tools to ensure performance and availability. + Instrument, configure, and customize real user monitoring (RUM) agents for both web and mobile apps. + Analyze RUM data with query languages or BI tools to uncover insights and recommend improvements. + Utilize session-replay tools to diagnose user behavior and performance issues. + Develop custom queries and metrics to enhance visibility into key problem areas in customer environments. + Build and maintain dashboards, alerts, KPIs, and performance trend reports. + Support and maintain health of monitoring platforms, including regular patching and upgrades. + Create knowledge base articles, training materials for clients and internal teams. + Provide technical training to clients and mentoring to team members on performance monitoring best practices. + Collaborate with application developers and infrastructure teams for end-to-end performance troubleshooting and tuning. + Engage in incident response and troubleshooting for clients. + Participate in on-call rotations and flexible maintenance windows. **Required Skills & Qualifications:** + Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). + Proficiency in full-stack monitoring and observability practices, including log tracing, metrics, and real-time dashboards. + Experience with modern technologies such as containers (Docker, Kubernetes, OpenShift), VMs, serverless functions, and CI/CD tools. + Good understanding of cloud platforms (AWS, Azure, GCP), including networking, compute, storage, and security services. + Good foundation in networking, operating systems (Windows/Linux), servers, web applications, and databases (Oracle, MS SQL, DB2, etc). + At least 5+ years of experience implementation and support of Cisco APM, Dynatrace, Datadog or equivalent in enterprise environments. + Experience in DevOps engineering using web technologies (Java, Python, Ruby, Go, .NET, PHP, Angular, React, HTML, CSS). + Experience with mobile frameworks (Cordova, Flutter, React Native, Xamarin, .NET MAUI) development. + Maintain accurate documentation of configurations, processes, and troubleshooting steps. + Excellent analytical, problem-solving, and troubleshooting skills. + Ability to document processes and technical solutions clearly and accurately. + Strong interpersonal and communication skills in cross-functional, fast-paced environments. + Experience in WOG environments. + At least 5 years of hands-on experience with Cisco APM, Dynatrace, Datadog or equivalent (AppDynamics Certification preferred). + Certifications for the above will be highly advantageous. **Additional Locations** : * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE * Singapore * Singapore - Central Singapore * Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE