The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The UK Firm – PayPal UK (“PPUK”)

PayPal has been operating in the UK for over 20 years serving large and small merchants and consumers across our two sided platform and with a wide range of payments, credit crypto and other adjacent products and services.

PayPal UK Ltd (“PPUK”) is the PayPal UK regulated entity, with over 14 million customers.

We also have an exciting growth agenda with the customer at the heart of everything we do.

Job Description:

We are looking for an experienced Payments & Credit Product Governance, Senior Manager to lead and enhance product governance within PayPal UK. This is a pivotal role in ensuring that our PayPal UK product suite complies with UK regulatory expectations and delivers fair value and good outcomes to our UK customers.  

As a key member of the UK COO team you will support PayPal’s consumer payments and lending activities in the UK and will work closely with Compliance, Product Owners, Risk, Legal and other group functions to maintain strong governance over the full product lifecycle.  

In your role as a payments and credit governance lead, you will: 

Product Design: Bring a structured risk and customer/consumer duty focussed approach to the design, approval, oversight and review of payment and credit products on behalf of the PayPal UK regulated entity.  

Product Governance Framework: Lead the implementation and continuous improvement of the UK Product Governance Framework. Ensure governance processes are proportionate to product complexity and risk.  

Credit Decision Frameworks: Work with the global Credit and UK Risk (second line of defence) team to ensure oversight of credit decision frameworks, ensuring credit exposures comply with FCA regulation and established risk limits incorporating responsible lending practices and affordability assessments to help safeguard credit quality and support sustainable and compliant business growth.  

Change Management: Manage UK product and credit policy change governance, working with Compliance, UK Risk and global credit teams.  

Policy Updates: Collaborate with global Product and UK Credit Compliance and Legal teams to ensure that the product and credit policies remain compliant with applicable regulatory guidelines. 

Product Review Committee: Coordinate, manage and lead secretariat of the UK Product Review Committee. With support of a UK Consumer Duty Outcomes Manager you will prepare agendas, provide challenge and minute actions and decisions.  

Product lifecycle Reviews: Ensure governance processes are proportionate to product complexity and risk. Manage product oversight across the lifecycle, from initial concept through to annual product reviews.  

Consumer Duty Alignment: Collaborate with the PayPal UK Consumer Duty and Product teams to develop and maintain product documentation, including product approval papers, target market assessments, fair value assessments and outcome testing.  

Cross Functional Collaboration: Partner with the wider UK COO team, Product Owners, Risk, Compliance and Legal to embed governance into product development and delivery.  

Reporting: Prepare periodic product governance reporting for UK COO, Senior Management, Board and regulators as needed.  

Audit Reviews: Support Internal and External Audits and risk assessments related to product oversight.  

 

Skills 

Greater than 7 years experience leading product governance, conduct risk and/or compliance within a UK regulated Financial Services organisation.  

Proven ability to manage governance forums and work across disciplines (product, legal, risk, operations) 

Strong organisational and communication skills, with attention to detail, rigor and an ability to influence different stakeholder groups.  

Commercial awareness with a clear focus on good customer outcomes and conduct.  

  

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

20

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.