We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing 

 

As an integral member of the Client Segments team, reporting to the Sr. Director, Newcomer Client Strategy, the Senior Manager, Strategic Initiatives will be responsible for bringing insights aligned to Newcomer client segment goals, with market research and expertise in the design, development and execution of key strategic initiatives. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.

 

How You’ll Succeed

Stakeholder Management - Collaborate with and align diverse stakeholders to ensure the delivery of high-impact initiatives at the right time. Foster strong engagement by effectively managing competing priorities and needs, while setting clear expectations across all levels of the organization.

Client Insights and Engagement Strategy - Conduct qualitative and quantitative research, including journey mapping, to gain a deep understanding of client needs and inform strategies to attract, engage, and retain clients. Analyze market trends to identify competitive gaps in client engagement and experiences. Evaluate the existing newcomer client engagement framework to identify areas for improvement and collaborate with cross-functional teams, including product, marketing, and channels, through ideation sessions to uncover new opportunities for enhancing engagement with newcomer clients.

Analytics and Reporting - Collaborate with Enterprise Analytics, Finance, and Client Strategy Insights teams to assess the current methodology for Newcomer metrics reporting, identifying gaps and opportunities for improvement. Utilize data to uncover trends and generate deep client insights for the segment, shaping strategies to attract new clients to CIBC and support the development and execution of key strategic initiatives. Establish clear frameworks for forecasting market share and growth to support board-level KPI reporting. Contribute to the implementation of foundational capabilities aimed at attracting new clients, including the launch of relevant offers, product bundles, and partnerships. Work across products and channels to design integrated solutions and strategies tailored to the needs of CIBC’s most critical client segments.

Collaboration and Strategic Recommendations - Build strong relationships across partner groups, including Product, Channel, Marketing, and enterprise teams (e.g., Client Experience, Digital, Technology), to drive alignment and shared goals. Effectively influence without authority by fostering trust, collaboration, and consensus, while developing impactful storyboards and whitepaper recommendations to present at Executive Forums.

Who You Are 

You can demonstrate 1 to 2 years of work experience in insights generation, business case development, and delivering impactful presentations to drive decision-making.

You can demonstrate 1 to 2 years of work experience in end-to-end product evaluation, including product structure, cost analysis, and ROI assessment. You excel at tying recommendations to measurable success metrics, such as KPIs, and collaborating with lending and card partners to ensure programs are tailored for newcomer clients. Additionally, you have experience working with product teams to develop compelling product offers and designing acquisition and retention strategies that align with organizational goals.

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact. 

You give meaning to data. You enjoy investigating complex problems and making sense of information.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. 

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Case Development, Cost Analysis, Cross-Functional Partnerships, KPI Development, Market Share Analysis, Product Evaluations, Product Offerings, Retention Strategies, ROI Assessment, Stakeholder Management, Storyboard Creation