As a Solutions Architect Manager specializing in retail, consumer goods , and restaurant industries, you'll play a pivotal role in transforming how our customers leverage cloud-based innovation across these consumer sectors. This position offers an exciting opportunity to shape the future of applications, systems, and platforms for multi-industry businesses - from modernizing retail operations and optimizing CPG supply chains to revolutionizing restaurant customer experiences. You'll lead both Solutions Architects and Customer Solutions Managers, combining your deep technical expertise with cross-industry knowledge to guide customers through their cloud modernization journey, from application assessment and architecture design to successful cloud adoption and optimization. Your passion for mentoring teams, architecting scalable solutions, and driving business outcomes will be essential in helping our customers navigate the rapidly evolving landscape of consumer-facing businesses.

We're seeking an accomplished leader to lead high performing Solutions Architecture and Customer Solutions Manager teams focused on delivering exceptional customer outcomes. As a self-starter willing to operate in a multifaceted way, you should also have experience in complex architecture of cloud infrastructure and/or enterprise applications, and possess leadership skills with the ability to execute on key business initiatives. In this role you'll drive revenue growth through direct customer engagement and transformation initiatives

Key job responsibilities
Partner with sales leaders to define and execute technical account plans that drive customer cloud adoption and business transformation

Work closely with sales counterparts to develop and implement customer-focused strategies that accelerate AWS adoption and maximize business value

Hire, on-board, train, and develop Solutions Architects and Customer Solutions Managers
Coach your teams in delivering impactful technical sessions and architectural guidance to customers throughout their cloud journey

Build and share best practices across the Solutions Architecture community to enhance customer success
Guide the development of technical content, workshops, and architectural frameworks that address customer challenges and accelerate their cloud adoption

Act as a strategic liaison between customers, service engineering teams, and sales organizations to drive customer success

Lead and motivate your teams to deliver exceptional customer outcomes through technical excellence and business acumen

About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The Amazon Web Services (AWS) Solutions Architect team partners with customers to design and build some of the most scalable, flexible and resilient cloud architectures and solutions. AWS Solutions Architects collaborate with AWS Sales and other AWS teams to help address customer business challenges and accelerate the adoption of AWS services.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.