The Senior Manager, Professional Services (ProServe) Cloud Architects (PCAM) - NAMER leads all ProServe Cloud Architects (PCAs) and PCA Managers across North America. Reporting to the NAMER ProServe Leader, this role drives pre-sales technical excellence, people leadership, and regional business performance aligned to ProServe's 3-Year Plan (3YP).

This leader serves as a strategic advisor to customers, partners, and internal AWS stakeholders — engaging C-level executives, collaborating with ProServe Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers' cloud journeys.


Key job responsibilities
Regional Leadership & Strategy
- Lead the NAMER PCA organization, including direct management of PCA Managers and oversight of all PCAs
- Define and execute regional pre-sales strategy aligned to ProServe 3YP
- Partner with NAMER ProServe Area Leaders, AGS Sales, and Technical Sales leadership to ensure optimal coverage
- Drive organizational design, resource allocation, and capacity planning
- Serve as a ProServe executive sponsor with customers

People Leadership & Talent Development
- Build and develop PCA Managers and PCAs, fostering technical excellence and customer obsession
- Lead performance management, career development, and goal setting
- Drive hiring, onboarding, and retention to build high-performing teams
- Identify and develop future leaders; ensure team certification compliance

Business Performance
- Own regional Billable Bookings performance through team enablement and strategic opportunity support
- Drive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution design
- Monitor deal velocity, reduce concessions, and identify cross-sell/upsell opportunities
- Champion AI adoption with customers and builders

Customer & Stakeholder Engagement
- Serve as executive escalation point for complex technical and strategic customer situations
- Build C-level relationships and drive business outcomes
- Champion customer satisfaction (CSAT) improvements across all engagements

Operational Excellence
- Establish and track regional KPIs: bookings, margin, CSAT, team development, and operational metrics
- Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
- Foster knowledge sharing, reusable artifact creation, and best practice adoption

About the team
ABOUT AWS:
 
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