Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.

Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.

As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.

We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!

Want to be part of a team that is redefining the future of video advertising? Prime Video is looking for a Senior Manager, Product Management - Tech to lead our Ad Customer Experience (Ad CX) optimization initiatives and help transform how advertisers engage with consumers via streaming media around the world.

As a Senior Manager, Product Management - Tech, Ad CX Optimization, you will lead the charge in defining, inventing and launching intelligent ad load solutions that balance customer experience with advertiser value. You will own the strategy and execution for personalized ad delivery, dynamic supply optimization, and ML-powered decisioning systems that enable Prime Video to grow advertising revenue while maintaining customer engagement and long-term retention.

Prime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required.

Key job responsibilities
- Own the product vision and roadmap for personalized ad delivery and dynamic supply optimization, balancing customer experience with monetization goals across Prime Video's global footprint
- Lead development and launch of ML-powered systems that enable automated / personalized advertising experiences, adapting ad load based on customer viewing context, content type, device, and predicted engagement patterns
- Build and scale supply intelligence systems that prevent ad inventory leakage and generate additional monetization opportunities through dynamic break pattern construction and intelligent cue-point selection
- Partner with Data Science, Engineering, and Ad Sales teams to design and execute experiments that optimize the tradeoff between customer experience, supply utilization, and advertising revenue
- Define success metrics and establish measurement frameworks to evaluate ad CX impact on customer satisfaction, retention, advertiser performance, and long-term business growth
- Lead experimentation programs to validate supply optimization hypotheses and drive continuous improvement in revenue generation and cx metrics
- Collaborate with cross-functional stakeholders
- Manage prioritization and trade-offs among customer experience quality, monetization objectives, technical complexity, and competing priorities across multiple global stakeholder teams
- Present strategy, progress, and results to senior leadership including VP and SVP-level stakeholders

About the team
The Prime Video Ad Customer Experience team sits at the intersection of customer experience and advertising technology. Our mission is to grow advertising supply and maximize Prime Video's monetization through optimal ad load management and intelligent placement, while maintaining customer experience quality that preserves long-term engagement. We leverage machine learning, real-time decisioning, and experimentation to intelligently create supply opportunities across supply sources, ad types, and locales. Our work directly impacts hundreds of millions of Prime Video customers globally and billions in advertising revenue