The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What you need to know about the role

As a Business Risk & Controls Senior Manager for the Consumer Group, you will directly support the Venmo business by developing, managing and executing day-to-day first line risk management program activities to ensure the delivery of great customer and merchant experiences and regulatory compliance.

Key responsibilities include, but are not limited to, creating the risk and control framework including process, risk and control documentation and creating risk-based controls monitoring and testing plans. In addition, you will be responsible for ensuring timely root cause analysis, management and resolution of issues that occur; timely completion of required Product Change Review takes for new product and feature launches and enhancements; oversight of third-party risk management; and ensuring timely response to internal and external audit and exam requests.

This role will be a vital member of the Consumer Group Business Risk and Controls team with responsibility for providing risk and control management expertise to support the successful growth and expansion of the Venmo business. You will have end to end, first line risk and control program responsibility and will create, execute and maintain all risk management programs and processes to ensure operational excellence and appropriate levels of risk mitigation.

To do this, you will:
• Use your risk management expertise to work closely with business leaders and product managers to solve complex problems, identify and mitigate risks
• Create and execute plans to build an effective risk management foundation and framework
• Build strong relationships and proactively collaborate with a cross functional team that will include product managers, project managers, engineers, analytics, second line of defense partners, compliance, audit, and legal.
• Support growth initiatives by developing recommendations for achieving the right risk/reward tradeoff within complex projects and timelines
• Develop and launch control monitoring and testing plans leveraging automation where possible to monitor risk trends

Job Description:

Essential Responsibilities:

Lead complex projects related to internal controls and risk management. Resolve complex problems by applying specialized knowledge in internal controls. Develop methods and procedures for new assignments to improve internal control processes. Collaborate with cross-functional teams to implement best practices in internal controls. Analyze current business trends to inform internal control strategies and improvements.

Minimum Qualifications:

Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Leadership: Effective cross-functional leader who is highly collaborative and can cultivate practical solutions to achieve desired goals.

Communication: Strong team player with excellent verbal and written communication skills. Ability to drive productive discussions with internal and external stakeholders to develop and execute action plans.Problem-Solving & Attention to Detail: Ability to deep-dive processes and problem statements to identify risks and root cause and to partner with the business to mitigate risks and create solutions with the customer and business goals in mind.Technical Capabilities: Highly proficient in Microsoft Office, comfortable learning new systems and processes.Education: Bachelor’s degree; intellectually curious with an ability to learn new systems, products, and processes quickly. Professional risk certifications are a plus.10-12 years of relevant experience in the areas of Audit, Internal Control, Operational Risk, Compliance, or similar with direct experience managing risks, controls, and/or compliance requirements.Experience working in a rapid growth environment in financial services, payments or technology companies is a plus.Proven ability to work cross functionally and adapt to change.Proven to prioritize workload and ensure deadlines are consistently met.Self-starter who demonstrates independence, initiative, and follow-through.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $123,500 to $212,850

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.