Date Posted:

2026-02-05

Country:

United States of America

Location:

OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA

Senior Manager, WHQ and NA Facilities

Position Summary

This position oversees workplace and facility operations, ensuring operational excellence, and project execution for the company’s World Headquarters, Connecticut Campus, and all North America branch facilities. This role leads facility management, capital project delivery, workplace services, and real estate initiatives to support a safe, efficient, and high‑performing portfolio. The position is responsible for driving operational reliability, optimizing space utilization, managing multimillion‑dollar projects, and delivering best‑in‑class workplace experiences. 

Key Responsibilities

1.   WHQ Facilities Management (FM) and NA Branch FM Program Oversight

Oversee day‑to‑day facility management, ensuring a safe, efficient, and high‑quality workplace environments.

Develop and manage the regional facility management strategy, programs and standards for WHQ Connecticut Campus and the North America branch operations portfolio

Evaluate facility conditions, operational risks, and improvement opportunities across the portfolio

Develop and manage annual multi-site campus facility budget, provide forecasting, identify and deliver cost reduction initiatives or workplace enhancement initiatives.

Manage third‑party facilities management partners, ensuring performance against SLAs and budgets.

Establish and maintain risk mitigation protocols to ensure a safe, healthy, clean and productive workplace environment.

Additionally for the Connecticut Campus and WHQ

Oversee event management, supporting on‑site meetings, executive visits, and employee engagement activities.

Manage visitor and guest experience, ensuring seamless arrival, hospitality, and security coordination.

Serve as the primary point of contact for site executive leadership, providing updates, guidance, and partnership on campus operations.

Lead and maintain campus concierge services, addressing employee and operational needs.

 

2.   WHQ Project Management and NA Branch Project Management Oversight

Manage WHQ campus‑specific real estate projects from planning through closeout, including:

·          Lead end‑to‑end project delivery, including scoping, budgets, schedules, procurement, and contractor performance for capital improvements, renovations, site improvements, and tenant enhancement projects.

·          Lead space relocations, program moves, and departmental reconfigurations.

·          Partner with Real Estate, HR, IT, Security, Finance, and other stakeholders to ensure seamless project execution with minimal business disruption.

·          Manage real estate–related projects including new site openings, expansions, relocations, renovations, and decommissioning.

·          Collaborate with brokers, landlords, architects, engineers, and internal partners to deliver timely, cost‑effective solutions.

·          Ensure alignment with business unit growth strategies, hybrid workplace models, and corporate standards.

3.     Global Project Management Scoping

Provide scoping for key major global real estate and workplace projects supporting annual capital plan (est. $30-35M annually globally)

·        Provide support to the project delivery team for key projects for activities related to scope, budget, cost estimate and timeline Support Global Program Delivery

·        Lead to develop long‑range capital plans aligned with corporate objective for key major projects.

Develop project scope definitions, preliminary cost estimates, and timeline projections.

Harmonize project delivery standards and cost benchmarks.

Provide early project analysis that informs investment decisions and prioritization.

Provide project management support for key projects if available bandwidth exists after the activities related to Connecticut Campus Facility Management and Connecticut Campus Project Management responsibility

Qualifications

Required

Associates or bachelor’s degree in Facilities Management, Project Management, Construction Management, Business Administration, or related field.

7–10 years of experience in facility management, real estate project management, or corporate real estate

Experience managing large corporate headquarters or multi-site regional facilities.

Demonstrated success overseeing capital projects, facility operations, and vendor management.

Strong understanding of building systems, maintenance strategies, and regulatory requirements.

Preferred

Professional certifications: CFM, FMP, PMP, MCR or equivalent.

Experience with hybrid workplace strategies and modern space planning.

Experience leading multi-million‑dollar projects and portfolios.

Core Competencies

Operational excellence

Financial & budget management

Stakeholder & vendor management

Risk mitigation & problem-solving

Continuous improvement mindset

Strong communication and influencing skills

Ability to lead and manage teams and projects

Strong attention to detail

Strong organization skills, and effective time management

Ability to prioritize and the ability to handle complex scenarios

The salary range for this role is $130,000-$150,000.  Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. 

 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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