**Description** **Responsibilities/Essential Functions:** End User Computing: + Oversee the corporate Microsoft Windows workstation fleet, including deployment, configuration, and lifecycle management using Microsoft Intune. + Manage software distribution, application packaging, patching, and endpoint security posture. + Ensure endpoints are compliant with company security standards and regulatory requirements. + Lead incident response and root cause analysis related to endpoint issues and serve as an escalation for support team incidents. + Administer and optimize the Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and other M365 collaboration tools. + Administer and manager the email security related platforms including Exchange Online Protection (EOP) within Defender and TrendMicro along with associated policies and tooling. + Partner with the Information Security team to enforce security standards and compliance policies in M365. + Ensure optimal performance and availability of M365 services and assist with licensing and usage reporting. Identity & Employee Lifecycle: + Manage Active Directory (AD) and Microsoft Entra ID (formerly Azure AD), including directory synchronization, conditional access policy, and user access controls. + Implement and support Single Sign-On (SSO) solutions using Entra ID and SAML integrations with third-party applications. + Oversee identity lifecycle processes (joiner, mover, leaver) in coordination with HR, IT and business stakeholders. + Design and architect a cohesive employe lifecycle process using a suite of tools that could include AD, Entra ID, Service-Now, SailPoint Identity-Now, Ceridian Dayforce and Manage Engine as examples. + Drive automation and process improvement in identity and access management using scripting and integration tools. Team Leadership: + Lead, mentor, and develop a team of engineers responsible for end user and identity platforms. + Prioritize work assignments, provide technical direction, and ensure high service quality. + Collaborate closely with HR, Security, IT Infrastructure, and Application teams to align IT services with business needs. + Develop and track key performance indicators (KPIs) and service level agreements (SLAs). + Manage vendor relationships, contracts, and support escalations. **Key Qualifications:** + Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience. + 8+ years of related experience in IT, with 3-5 years in leadership or management role. + Proven experience managing Microsoft Intune, Active Directory, Microsoft 365, and Entra ID. + Familiarity with SSO technologies and SAML protocols. + Proven experience with identity lifecycle automation. + Strong understanding of endpoint security, identity governance, and collaboration platforms. + Excellent communication, interpersonal, and stakeholder management skills. Preferred: + Experience with PowerShell scripting for automation. + Experience in supporting IT infrastructure in a manufacturing environment. + Knowledge of Microsoft SCCM is a plus. + Relevant Microsoft certifications (e.g., MS-102, SC-300, AZ-104) is a plus. + Knowledge of ITIL frameworks and best practices. + Experience working in regulated environments or with compliance frameworks (e.g., SOX, HIPAA). + Customer Service Orientation: Proven ability to work closely with users and IT support teams to enhance customer satisfaction. + Problem-Solving Skills: Strong analytical and troubleshooting skills with a focus on root cause analysis and permanent solutions. **Working Environment/Safety Requirements:** + Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a non-Vestis location (remote work). + Ability and willingness to handle work related issues during all hours of the day, every day of the week, understanding the responsibility of our organization’s requirement for 24/7 production support. + Ability, willingness, and flexibility to travel as needed for approved work purposes in accordance with project and management schedules. **License Requirements/Certifications:** + Valid U.S. drivers license (for rental cars when applicable) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.