Job Title: Sr. Licensed Colorist    FLSA: Non-exempt
Grade: STR-Hourly    Code:    Company: Sally Beauty
Department: Store Operations    Positions Reporting to this job:
N/A
Reports to: Licensed Colorists Supervisor    

Essential Role    The Sr. Licensed Colorist is a leader among peers and is responsible for welcoming and properly training new Licensed Colorists

Essential Function    •    Sr. Licensed Colorists are responsible for developing and educating all newly licensed colorists while ensuring optimal customer experiences, effectively overseeing education, and maintaining brand standards
•    Sr. Licensed Colorists model and clarify company policies and procedures, product knowledge, customer service skills, and sales techniques
•    Sr. Licensed Colorists set the example for others in delivering a positive customer experience and do this through role modeling exceptional customer service and consistent accountability
•    Sr. Licensed Colorists achieve sales and KPI goals, monitor performance to drive sales, and meet goals with their own on-queue consultations
•    Sr. Licensed Colorists facilitate clear communication with customers, peers, Licensed Colorist Supervisors, and other departments as needed within the organization

Weight %    Primary Duties
Grow the Team
& Culture

50%    •    Actively pursues personal growth to enhance sales performance, engaging in on-queue weekly consultations
•    Embraces the values of collaboration and inclusion, setting a high standard for personal conduct
•    Contributes to a positive workplace culture by effectively addressing escalated customer concerns and managing challenging interactions
•    Cultivates strong relationships with the Licensed Colorist Supervisor, ensuring timely and clear communication as necessary
•    Plays a vital role in the retraining of Licensed Colorists who may be underperforming, by helping them
improve their skills
•    Provides ongoing educational opportunities and consistent support for the License Colorist team to promote their growth
•    Champions an environment that prioritizes diversity, inclusion, and a sense of belonging for all
Grow the Business

30%    •    Participates in Finesse and Color Consultant calls to promote teamwork and support
•    Works with the supervisor to share key information and provide training to Licensed Colorists
•    Focuses on delivering outstanding personal performance results
•    Acts as a mentor for new and underperforming Licensed Colorists, offering guidance and encouragement.
•    Lead the third week of the onboarding process for our Licensed Colorists, focusing on skill development and integration
•    Champion for change and support new initiatives
Brand & Fundamentals

20%    •    Deliver an exceptional customer experience that maximizes sales/KPIs and drives customer loyalty
•    Acts as the main point of contact to resolve customer issues and concerns
•    Acts as a go-to expert on all related matters, facilitating knowledge sharing and best practices
•    Contributes to the development of efficient processes that simplify and enhance training content, ensuring it's
both accessible and effective
 

Competencies    Definition    Key Behaviors
Results Driver    Encourages self and the team to embrace high standards, emphasizing the importance of focusing on priorities and Lead Measures for success.    Consistently achieves KPI results at or above the Company goal.
•    4DX subject matter expert; demonstrates excellence in Lead Measure Behaviors
•    Constantly manage own time and achieve Lead Measure Behaviors
•    Effectively train new Licensed Colorists to Company goals, sales
progress, and job role priorities
Talent Builder    Exhibits a strong commitment to building effective teams by actively training, motivating, and coaching talent, fostering their growth, and preparing them for future success.    To excel as an impactful trainer, it is essential to share knowledge effectively and foster skill development within the team, ensuring their success.
•    Informal Coaching: Embrace both in-the-moment coaching
and formal training as valuable tools for growth.
•    Collaboration: Encourage Licensed Colorists’ participation in problem-solving and knowledge-sharing, promoting ownership and teamwork.
•    Motivation: Regularly recognize and celebrate Licensed Colorists’ achievements, providing informal encouragement to enhance their development and engagement.
Effective Communicator    Self-aware of impact and style when communicating information and engaging with others. Actively adapt my style to foster better engagement and understanding.    Consistently demonstrates a high level of active listening and use of probing questions.
•    Proactively offers ideas, solutions, encouragement, and
recognition for the best outcome
•    Articulates well when sharing information with others
Customer Focused Partner    Exhibits a strong commitment to comprehensively understanding and effectively addressing the needs of both external and internal customers.    Demonstrates a good understanding of their customer. Always share their insights regarding the customer to help improve Departmental or Store plans and activities.
•    Accountable to the customer, demonstrating the ability to summarize information and data to inform others and effectively influence peak performance
•    Draws sound reasoning to seek, accept, and act on feedback to improve the customer experience

Knowledge, Skills/Abilities, and Requirements
•    High School Diploma or equivalent
•    Must be 18 years of age or older
•    Cosmetology license required
•    Minimum 2+ years of retail sales/customer service experience with Sally Beauty
•    Ability to support a team of License Colorist to meet business objectives
•    Proficient with Company technologies used and can lead virtually with ease
•    Practice consistently meeting Company expectations with Brand and Operational Standards
•    Integrity for demonstrating our Culture and Values to a high standard
•    Is well organized and can plan and prioritize tasks to meet business needs effectively
•    Strong oral and written communication skills with team, peers, and management
•    Must have scheduling availability to meet the needs of the business
•    Cultivates excellent telephone etiquette to foster positive communication.
•    Maintains a strong attention to detail and accuracy in all tasks.
 

Working Conditions / Physical Requirements
The typical working environment is virtual in a home office, and the work is sedentary. Typically, the employee may sit comfortably to do the job. However, some tasks or activities may be walking, standing, bending, carrying light items such as papers, files, books, and small parts, or driving an automobile to a store location, etc. These activities are not frequent and do not require significant physical demands to perform the work.
While involving everyday risks or discomforts, the work environment is designed with standard safety precautions in place. These precautions, typical of places like offices, meeting and training rooms, retail stores, residences, or commercial vehicles, include using safe work practices with office equipment, avoiding trips and falls, observing fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated, ensuring the safety and comfort of our employees.