ADP is hiring a Lead Product Manager for Enterprise Knowledge Platforms. This position can be located in either our NYC, Roseland, NJ or Maitland, FLA office. This is a hybrid role.
Ready to design what's next?
Are you energized by creating intelligent knowledge experiences that help people find what they need with speed and confidence? Do you enjoy solving complex platform challenges, guiding roadmaps, and collaborating with diverse partners across technology, service, and content organizations? If so, this may be the role for you.
As the Lead Product Manager for Enterprise Knowledge Platforms, you will own the Knowledge Search platform and partner with the Director to support Salesforce Knowledge capabilities. You will also support our organization’s responsibility to prepare and optimize knowledge for AI assistants and conversational experiences. Your work will directly shape how associates and clients discover answers across ADP channels. You’ll work in a matrixed delivery model with development teams, providing product direction and acceptance criteria while development owns build and deployment.
This role requires strong product leadership, cross functional collaboration, and exceptional ability to translate business needs into platform execution. You will influence platform strategy, engage with stakeholders across the enterprise, and contribute hands-on to platform delivery in an agile environment.
What you’ll do
Ownership of Knowledge Search and Shared Salesforce Knowledge Responsibilities
Lead the roadmap, backlog, and performance strategy for the enterprise Knowledge Search platform ensuring fast and reliable findability across use cases. Partner with the Director to co-own Salesforce Knowledge including configuration, metadata strategy, article structure, publishing workflows, and support for internal and external channels. Support the continued integration of single-source publishing via Ixiasoft, ensuring consistent delivery across all endpoints including self-service portals and AI-enabled experiences.Product Leadership and Agile Execution
Translate business needs, service insights, and user experience goals into user stories, requirements, and acceptance criteria. Collaborate daily with developers, UX partners, data analysts, content teams, and platform owners to guide prioritization and ensure clarity of purpose.Participate in agile ceremonies and maintain a transparent product backlog grounded in measurable outcomes. Demonstrate the ability to communicate priorities and decisions to cross functional teams as well as senior stakeholders.
AI and Conversational Knowledge Enablement
Partner with AI and service technology teams to provide structured, high-quality knowledge to support AI accuracy in alignment with enterprise AI and knowledge strategies and responsible generative experiences. Assist with defining knowledge preparation standards for AI consumption including metadata, intents, and publishing rules that enhance reliability. Act as an advocate for AI informed knowledge design by staying aware of emerging conversational AI trends and aligning them with platform strategy.Stakeholder Engagement and Cross Functional Collaboration
Build strong relationships with business units, service teams, UX, analytics, and governance partners to gather insights and connect platform decisions to user needs. Serve as a point of contact for inquiries related to Knowledge Search, Salesforce Knowledge, and publishing ecosystems. Influence product direction by listening deeply, asking the right questions, and understanding what stakeholders are truly trying to solve.Research and Strategic Insight
Monitor industry developments in knowledge experiences, enterprise search, digital service technology, and AI assisted support. Analyze internal feedback, competitive landscape, and usage data to recommend meaningful improvements to the knowledge ecosystem. Bring forward new ideas that help ADP stay ahead of evolving client and associate expectations.Outcome Measurement and Continuous Improvement
Define and track key performance indicators for search effectiveness, knowledge findability, article adoption, and platform usage. Use data to inform feature prioritization and identify opportunities for simplification, speed, and quality improvements. Champion platform readiness for major releases, enhancements, and cross functional rollouts.To succeed in this role you will need
Five or more years of experience in product management or platform ownership within complex enterprise environments supporting digital or service-oriented products. Experience working with knowledge platforms such as Salesforce Knowledge and familiarity with enterprise search technologies. Experience gathering requirements, crafting roadmaps, and managing delivery within an agile development environment. Strong communication and presentation skills with the ability to explain technical topics simply and confidently across diverse audiences.Ability to collaborate effectively across business, technology, and design teams while influencing decisions without authority.
Why you’ll love working here
You will collaborate with smart, curious, and supportive colleagues who share a passion for creating exceptional knowledge experiences. You will influence platforms used by large populations of associates and clients across ADP. You will be encouraged to bring bold thinking, apply creativity, and help shape the future of knowledge and AI enabled support. You will grow your product leadership skills in a culture that values learning, impact, and shared success. This role offers a growth path into broader platform or portfolio leadership.Preferred qualifications
Experience delivering conversational AI solutions or supporting AI readiness within content ecosystems. Experience with metadata modeling, taxonomy design, structured content, or single source publishing. Familiarity with contact center technologies, client self-service environments, or knowledge driven user experience design. Experience using analytics to drive content or platform strategy decisions.What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )
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A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.