As an Sr E-Resource Representative I, your top priority is to support internal and external partners across the U.S. and Canada by managing high-volume transactions and complex workflows with precision and efficiency. You will serve as a key liaison for order processing, invoicing, and product inquiries, ensuring timely resolution and clear communication.
This hybrid position is based in Birmingham, AL or Ipswich, MA.
What You'll Do Manage large volumes of transactions and complex operations with careful attention to detailRequest and organize quotes and invoices from vendors and partnersHandle order processing from start to finish by verifying details at each stageServe as an expert on partner products and their requirementsCreate and share detailed reports with partners that track order statusWork closely with colleagues and supervisors to refine workflows and boost efficiencyResearch and compile key information about products and vendorsHelp maintain and improve departmental training materialsActively contribute to team-wide projects with specialized expertise
Your Team:
You will be welcomed as a member of the E-Resource Team in the Order Management Department, a high-volume, fast-paced team that collaborates to identify priorities and meet goals. Our team enjoys the flexibility and greater work-life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Sr E-Resource Representative I and your development and career growth at EIS.
About You 5+ years of high-volume order processing experience5+ years of continuous work experience in an office environment3+ years of experience with Microsoft Outlook, Excel, and Word
What sets you apart:
Experience handling a variety of administrative tasks and working with deadlinesStrong written and verbal communication skills, advanced organizational skills, troubleshooting and problem-solving skillsExperience with PowerPoint, Visio, Advanced Excel SkillsWriting SOPsExperience with small projects and process improvement Pay Range USD $15.53 - USD $22.19 /Yr. Options ApplyApply Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.
EBSCO provides a generous benefits program including:
-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
-Retirement Savings Plan
-Paid Parental Leave
-Holidays and Paid Time Off (PTO)
-Mentoring program
And much more! Check it out here: https://www.ebsco.com/about/benefits
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Not seeing the perfect job?
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