Document Operations Overview

Document Operations delivers comprehensive document management services for all lines of business at Ameriprise Financial. Our team is responsible for the physical preparation, imaging, and indexing of documents to ensure accuracy, compliance, and timely processing in alignment with established service level agreements (SLAs) and workflow standards.

Role Summary

The Senior Document Imaging Professional plays a critical role in maintaining operational efficiency and supporting business objectives. This position requires exceptional attention to detail, strong organizational skills, and the ability to adapt quickly to fluctuating mail volumes and priorities. Team members work on-site daily in a fast-paced environment and are expected to demonstrate a positive, solutions-oriented mindset.

Key Responsibilities

Prepare, scan, and index physical documents for digital workflows across multiple business units.

Ensure all imaging and indexing activities meet quality standards and SLA requirements.

Monitor and manage incoming mail volumes, adjusting priorities to maintain timely processing.

Collaborate with internal teams to resolve discrepancies and maintain data integrity.

Adhere to compliance and security protocols for handling sensitive client information.

Required Qualifications

Strong attention to detail and accuracy in document handling.

Ability to work efficiently under time constraints and adapt to changing priorities.

Proficient in imaging systems and document management tools (training provided).

Excellent communication skills and a collaborative approach to problem-solving.

Commitment to maintaining a positive, professional attitude in a team-oriented environment.

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary

The estimated base salary for this role is $41,500-$57,100/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Non-Exempt

Job Family Group

Business Support & Operations

Line of Business  

SERVD Service Delivery