Date Posted:

2026-01-30

Country:

United States of America

Location:

OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

Sr Director, Service Sales – US & Canada

Otis Elevator is seeking a passionate and driven individual to lead our Service Commercial team and help us continue to provide exceptional growth of our maintenance, repair, and business development lines.  This role oversees a team of Operating Area Service and Business Development Sales Managers, driving strategies that accelerate portfolio growth, enhance customer experience, and deliver world‑class service outcomes.

The Sr. Director is accountable for the net recovery and profitable growth of the Service Portfolio, ensuring market competitiveness, disciplined sales execution, and alignment with overall business objectives.

As a leader at Otis, you'll have the chance to collaborate with some of the brightest minds in the elevator industry. So, what are you waiting for? Apply now and elevate your career!

Job Responsibilities:

Leadership & Strategy

Lead a team of sales managers; reinforce sales foundations throughout entire sales organizationManage training (skills matrix) plans for sales reps to ensure current and future capabilities exist within organizationDevelopment and management of sales leadership team and sales repsDefine and execute a multi‑year sales strategy focused on customer centricity, sustainable growth, and service excellence.Embed a high‑performance culture that emphasizes accountability, continuous improvement, and talent development.

Sales & Commercial Execution

Drive disciplined pipeline management, forecasting accuracy, and execution of sales fundamentals.Oversight of sales rep quotas and sales activitiesInstill a performance culture, ensuring sales reps deliver against established goals and objectives; partner with general managers & OA sales managers to ensure standard service sales business review process is adhered toMonitor sales activities and performance, including pipeline health managementSupport the OA & HQ training programs, product sales releases, etc.

Customer Experience & Service Excellence

Lead and execute customer retention initiatives; accountable for driving world class net promoter scores.Champion a service‑first, customer‑obsessed culture across all sales teams.Ensure service sales processes, offerings, and customer engagement approaches reflect world‑class service.Strengthen customer relationships through proactive engagement, value‑based selling, and consistent service delivery alignment.

Portfolio Management & Net Recovery

Own the strategy and execution for Service Portfolio net recovery, ensuring strong retention, targeted growth actions, and disciplined pricing.Analyze portfolio health, identify risks and opportunities, and implement corrective actions at regional and national levels.Drive consistency in maintenance contract management, renewals, and lifecycle value optimization.

Cross-Functional Partnership

Collaborate with OA Sales Managers, OA Vice Presidents, and Field Operations Leadership to deliver on overall Service strategyPartner with sales operations to ensure flawless execution of sales incentive programsInfluence product development, service offerings, and customer programs based on market feedback and competitive trends.

Education:

Bachelor’s degree required; MBA or advanced degree preferred.

Location/Travel:

The location is flexible in the US & Canada.Travel within US & Canada will be required, up to 30%.

Experience/Qualifications:

10+ years of elevator industry experience requiredExperience with leading a geographically dispersed team and managing & developing people leadersMust be a customer advocate and have a track record of developing and maintaining strong customer relationships leading to world class net promoter scoresCandidates must have excellent communication and leadership skills and be able to work in a team-oriented and dynamic environmentSelf-motivated individuals who have the ability to manage many simultaneous projects and responsibilitiesCandidates must have strong computer and technology skills, business acumen and a passion for customer serviceExperience with forecast accuracy, Service revenue, profit assurance plan realization, and proposal activity metrics.Experience with effective service sales and management.Strong financial and commercial acumen, including pricing, margin management, and portfolio analysis.Track record of driving customer experience improvements and building service‑oriented sales organizations.

The base salary range for this role is $196-269K.  Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This position will be eligible for an annual bonus incentive and annual restricted stock unit awards.​

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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