At P.F. Chang's, the Sr. Director of Off-Premise Dining Operations, in collaboration with senior leadership, will play a pivotal role in driving revenue growth and elevating our off-premises dining channels. This strategic position is responsible for defining, implementing, and leading the vision for First-Party Delivery (1PD), Third-Party Delivery (3PD), Take-Out, and Catering sales and operations across multiple P.F. Chang’s locations. The ideal candidate will provide dynamic leadership in a cross-functional environment, ensuring our team members involved in off-premises dining are well-equipped, trained, and motivated to consistently deliver exceptional results and exemplary guest experiences.

What You’ll Do:

Develop and refine pricing strategies, promotional approaches, and value propositions to boost transaction volume while maintaining healthy margins.Create a comprehensive growth strategy for off-premises dining including 1PD, 3PD, take-out, and catering.Identify and establish new 3PD partnerships, leveraging platform algorithms and innovative service models to maximize traffic and sales.Oversee the development of new menu offerings and promotional combinations tailored for off-premises channels.Optimize margins through cost control and operational efficiencies across all off-premises sales channels.Lead a lean, flexible, and high-performing off-premises team, fostering effective collaboration with Marketing, Culinary, Training, HR, and other departments.Establish clear metrics and KPIs to measure success and ensure alignment with overall business objectives.Work closely with cross-functional teams to support marketing initiatives and operational improvements for off-premises success.

What We’re Looking For:

Bachelor’s degree preferred, track record of driving growth through innovation7+ years in restaurant operations, sales, or training3+ years managing large-scale projectsProven leader of multi-location, cross-functional teamsStrong understanding of kitchen ops, B2B sales, and growth strategiesStrategic thinker with excellent collaboration and leadership skills

Benefits:

Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.Paid Vacation and Sick Time:  20 days per calendar year for full-time Global Support Center team members, prorated for new hires.Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.Professional Development: Tuition reimbursement for job related programs.Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.Exclusive Discounts: Access exclusive employee discounts.Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Join our team and be instrumental in shaping the future of off-premises dining, delivering growth, and creating memorable experiences for our guests!

Benefits We Offer:

Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.Paid Vacation and Sick Time:  20 days per calendar year for full-time Global Support Center team members, prorated for new hires.Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.Professional Development: Tuition reimbursement for job related programs.Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.Exclusive Discounts: Access exclusive employee discounts.Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Why work for us?

Because it’s more than a job.  We are passionate people doing meaningful work, motivated by our purpose:  To Celebrate Life. Family. Food.

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