The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Reporting to the VP, Enterprise Operations, the Sr. Director of Enterprise Program Management is responsible for driving the execution of high-priority, enterprise-wide programs that directly impact the company's strategic goals, operational efficiency, and long-term value creation. This role acts as a key integrator across business units, functional areas, and executive leadership to ensure that large-scale, cross-functional initiatives are delivered with clarity, speed and measurable outcomes.

Job Description:

Essential Responsibilities:

Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery.Develop and manage large-scale programs.Secure funding and ensure compliance with agreements.Participate in strategic planning and budgeting.Manage program risks and ensure stakeholder engagement.Mentor and guide program leaders.Implement process enhancements and best practices.Drive organizational efficiency and continuous improvement.

Minimum Qualifications:

Minimum of 18 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Operating at the intersection of strategy and execution, this individual oversees a portfolio of complex programs that often involve digital or product transformation, organizational change, regulatory compliance, operational optimization, and M&A integration. The Snr Director leads enterprise-level governance and partners closely with executive stakeholders - including Finance, Technology, HR, Product, Operations, and Strategy - to ensure alignment between corporate objectives and program execution.

This role is not just about managing timelines or budgets - it's about architecting a disciplined execution engine for the enterprise. That includes building and scaling program management capabilities, enforcing rigor in prioritization and governance, proactively identifying and mitigating risk, and enabling transparency through structured reporting and data-driven decision-making.

Success in this role requires a combination of strategic thinking, operational discipline, and political acumen. The ideal candidate is a strong communicator and trusted partner to senior leaders, capable of navigating complex stakeholder dynamics and delivering results in a fast paced, matrixed environment. The Snr Director must also be a force multiplier - building high performing teams, institutionalizing best practices, and elevating program management maturity across the organization.

Additional ResponsibilitiesLead planning and execution of complex, multi-year programs with significant business impact.Ensure all programs are aligned with enterprise strategy, KPls, and financial targets.Act as the central point of accountability for scope, schedule, budget, and benefits realization.Drive cross-functional collaboration and decision-making at executive levels.Establish and manage enterprise-level governance structures for program/project oversight.Partner with Finance, Strategy, and Business Unit leaders to prioritize initiatives based on ROI, risk, and strategic fit.Build and run program governance models (steering committees, check-ins, dashboards) and regularly reporting program status, risks, and issues to the C-suite and governance boards.Develop, implement and enforce standards for program planning, risk management, change control, and reporting.Ensure consistent use of tools to enable transparency and performance tracking.Lead, coach, and develop a team of senior program and project managers.Build program management capabilities across the enterprise through training, playbooks, and best practices.Foster a culture of accountability, ownership, and results-oriented execution.Serve as the escalation point for program blockers and drive rapid resolution.

Requirements15+ years of proven executive-level leadership experience in managing large-scale global operational planning for complex, global, publicly traded companies.Proven track record delivering large-scale enterprise transformation or strategic programs ($100M+ budgets).Deep understanding of project/program/portfolio management methodologies (PMP, Agile, Lean Six Sigma).Strong executive presence and communication skills; experience presenting to Board or C-level.Experience with tools like MS Project, Clarity, Smartsheet, JIRA, Tableau, or similar.Background in management consulting, corporate strategy, enterprise operations, or technology transformation.Experience in regulated industries (e.g., financial services, healthcare, pharma). Deep understanding of operational processes across a variety of business functions including finance, sales, marketing, risk, compliance, legal, etc.Bachelors Degree in business administration, operations management, or a related field - MBA or Masters Degree preferred.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $169,500 to $291,500

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.