The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The leader in this role will be the operational and execution muscle of the CMO Office, ensuring deliverables are ingested, prioritized, staffed and program managed through to effective execution.

When successful, this leader will have created a series of processes and practices that enables:

1. Teams to focus on the quality and outcomes of the work vs the process to develop it
2. CMO to be able to focus time on significant business growth-driving programs and scaling impact

Job Description:

Key Responsibilities: 

Program Delivery 

Runs intake process of all marketing programs and requests including capacity management and prioritization across resource pools 

Develops / manages roadmap artifacts and prioritization of efforts 

Ensures programs are scoped and staffed through appropriate internal and external (agency/CW) resources 

Ensures programs are delivered OTIF with appropriate milestone review and documentation 

Manages a team of individual Marketing Program Managers that execute on individual efforts 

Interfaces with the overall PayPal Program Management Leadership team as the Marketing representative 

 

Budget Management 

Manages monthly budget review process 

Provides means for budget allocation decisions 

Manages incremental budget requests and prepares documentation to allow for trade off decisions to be made 

Ensures budget discipline (OPEX and T&E) is maintained across the function 

Develop and manage the marketing investment framework to ensure we are connecting investments to business outcomes 

 

Team Health 

Develops and executes programs to enhance team health and improve Engage scores including employee development and training 

Own people and organizational initiatives in collaboration with HR and leadership. 

 

Communications 

Owns the delivery of documentation for business operations reviews inc. monthly ops review, board decks, monthly and quarterly finance reviews 

Effectively cascade information to teams through newsletters, all-hands meetings, and other channels and forums 

Develop and deliver appropriate communications that can enables the function to report effectively to the team, CMCD & CEO Staff 

 

Strategy & Planning  

Lead quarterly and annual marketing planning processes, ensuring timely and effective execution. 

Collaborate with cross-functional teams including central planning / FP&A to align planning cycles with broader business objectives. 

 

CMO Support 

Is ‘eyes and ears’ of CMO to ensure time is being used wisely and partners with VP leads and EA to develop weekly, monthly and quarterly work plans. Protects CMO time and focus on what matters most 

Oversees development of CMO goals documentation and performance reviews 

Candidate will inherit team of 5 FTE (3 of whom are Senior Manager Marketing Ops, supporting VP Marketing). Candidate will also effectively manage CMO EA support. 

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

15

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $188,000 to $323,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.