Description

Citizens’ Enterprise Data & Analytics (ED&A) organization is seeking a Senior Data Analyst to help build the next generation of customer profitability metrics and insights.

In this role, you will:

Analyze customer profitability behavior and build profitability metrics to support customer marketing, product, and strategy decisionsServe as the lead analyst for the design of profitability metrics and other analytic data products, from scoping requirements to design, development, deployment, and integration into larger business processesDevelop relationships with other analysts as well as partners in Finance, Pricing & Profitability, Product, Data, and Technology Services, to collaboratively ensure delivery of high-quality metrics and utilization in key business decision processesInvest in developing deep knowledge of business decision frameworks, operational processes, and data to successfully design & develop practicable solutions with tangible business value

A successful incumbent will have: 

Bachelor's degree in finance, business, economics, mathematics, statistics or related field, and 5+ years of experience delivering analytic insights, MBA or Master’s degree preferredProven experience turning ambiguous business problems and raw data into rigorous analytic solutions by applying critical thinking and quantitative methodsProficient in SQL with 3+ years of applied experience, Python experience is preferredExcellent communication skills with both technical and non-technical audiencesStrong leadership skills, including the ability to effectively guide project teamsA strong sense of intellectual curiosity and ability to thrive and deliver value in an entrepreneurial working environmentProficient in Microsoft ExcelKnowledge of retail banking business domain; Deposits business experience preferredExperience performing segmentation analysisExperience analyzing customer profitability 

Hours & Work Schedule

Hours per Week: 40Work Schedule: Monday - FridayHybrid schedule of 4 days in office and 1 day remote from a Citizens corporate headquarters

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.