As a Sr CX Op Exc Specialist here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes. In this role, you will have a significant impact in driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience. Key Responsibilities + Lead and manage the operational excellence initiatives to drive process improvements and enhance customer experience + Collaborate with crossfunctional teams to identify operational gaps and develop solutions to address them + Implement best practices and standard operating procedures to streamline processes and improve efficiency + Analyze customer feedback and data to identify trends and areas for improvement + Develop and implement training programs to enhance the skills and knowledge of the customer experience team + Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives + Provide regular updates and reports to senior management on the progress of operational excellence initiatives + Works under minimal supervision + Provides guidance and coaching to direct and/or indirect reports + Leads complex, global, project teams within their business YOU MUST HAVE + 2 years of proven experience in driving operational excellence and process improvement initiatives. + Strong analytical and problem-solving skills. + Excellent project management and organizational skills. + Ability to collaborate and influence cross-functional teams. + Experience in customer experience management is preferred. + Proficient in data analysis and reporting tools. WE VALUE + Bachelor's degree in Business Administration or a related field (Master's degree preferred) + Strong leadership and team management skills + Ability to work in a fast-paced and dynamic environment. + Innovative and solution-oriented mindset. + Excellent interpersonal and relationship-building skills. + Continuous learning and self-development mindset. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.