At Amazon, we're working to be the most Customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Customs and Trade (ACT) team is responsible for providing Customers a one stop shop for international transportation service, providing end to end supply chain solutions. We are seeking a Customer centric individual who wants to be part of this journey, and manage daily operational tasks and Customer queries. A Sr. Customs Brokerage Specialist owns daily operations for customs clearance on ocean, air, rail and truck cross-border shipments for both 3rd party and 1st party entry filing tasks. A Sr. Customs Brokerage Specialist will communicate with sellers/vendors/3P customs brokers/internal ops teams for shipment and document preparation, monitor shipment clearance status and escalates issues when necessary. The Sr Customs Specialist also performs data entry functions for entry filing, classifications, and inspections related delivery-form generation, tracking and compliance requirements. A Sr. Customs Brokerage Specialist will have solid industry knowledge of the advanced EU/UK-wide customs and regulatory requirement and can reference when needed in addition to being well-versed in entry filing and product classifications, documentation requirements. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.

Key job responsibilities
Core Responsibilities
• Verify completeness of information upon onboarding Customers
• Prepare import documentation to ensure timely release and delivery of orders
• Verify accuracy of commercial documentation and charges
• Submit documentation to regulatory agencies
• Meet daily/weekly KPI targets for entry submission and accuracy
• Collaborate with other service providers to solve shipment issues
• Collaborate with origin and destination logistics teams
• 2nd Tier support for Customer Service queries
• Speak independently about Customs and general global trade to empower clients and internal stakeholders before escalations day to day
• Keen on providing feedback on existing procedures and develop new processes to improve operational efficiency
Advanced Responsibilities
• Can independently handle government entity exception entries
• Handles 1st level escalations from the team/sales
• Able to classify simple to moderate goods with accuracy
• Advise clients on import restrictions, tariffs, and other customs-related matters in an introductory fashion
• Can independently handle exams/inspections/holds and communicate this both internally and externally
• Minimal to no supervision required regarding entry filing and client communication
• Has regular 1:1 meetings with indirect team members to ensure successful ramping
• Achieve and maintain High Compliance and On-Time Performance scores
• Explores specializing in a niche, or complex areas of Customs or verticals e.g., Trading Standards, HMRC (UK)
• Build initial Customs SOPs for new clients; Updates Customs SOPs and desk guides for existing clients as needed diligently
• Teach immediate team members how to navigate Customs and advance in their roles
• Takes on the most complex Customs entries (high-touch clients, heavy classifications, Beginners, etc.)
• Collaborates with Sales and Customs Leads/Manager to lead successful trial shipment execution for new high-volume clients
• Makes good judgment calls when advising clients and sales on our Customs capabilities, service offerings, and compliance policies
• The go-to person for domain content knowledge (classifications, regulations, operational exceptions, etc.)
• Point of escalation for immediate team members
• Provides candid feedback on current processes and suggest better solutions to improve procedures for the org
• Attend SOP meetings and create relevant Customs content and present at QBRs
Measurement for Success
• Complete assigned tasks timely and accurately, within KPI
• Improved productivity through continuous improvement
• Meet and exceed Customer Service metrics