Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Join us and supply to our unusual mission—enabling our customers to make the world healthier, cleaner and safer.

When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team is supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service, promptly and accurately when responding to internal and external customer requests.

What will you do?

Handles inquiries via email and phone from customers and/or internal parties.Performs order management activities: order entry, price checking, order clearing aligned with company’s policies, prepare vital shipping documentation, etc.Provides assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements.Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product linesAssesses individual customer requirements and direct activities to appropriate departmentsDeals with customer complaints efficiently and expertly as per the service level agreementFosters an environment which promotes the company’s goals, encourages continuous improvement, and builds customer relationships.May be required to perform other related duties as required and/or assigned

How will you get there?

Proficient Microsoft Office userFluent English and intermediate German language skillsStrong written and verbal communication skillsMust have the ability to identify and solve problems and to multi-task under deadlinesMust possess self-motivation, enthusiasm, a positive attitude and perform as a teammateDisplay attention to detail and accuracy in the workplaceGood organizational skills and the ability to prioritize effectivelyMust demonstrate judgment, tact, and diplomacy in dealing with internal and external customersWork on own initiative on daily routine tasks as well as solving system issues

Experience:

Relevant customer service experience required, preferably in a call centre/office environmentExperience with Oracle or SAP preferred but not essential

Education:

Requires a high school diploma or a Government Body award. A bachelor's degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.