Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Location/Division-Specific Information - West Coast/Central Time Zone Applicants ONLY!

Remote/Instrument & Enterprise Services for Laboratory Equipment Division.

Discover Impactful Work:

Become an integral part of the Thermo Fisher Scientific Inc. team as a Senior Customer Service Representative, adding significant value to a team motivated by ambition! This position requires collaborating with customers to arrange service schedules with a focus on flawless execution. Your dedication will be essential in maintaining confirmation communications with customers and conducting post-service courtesy calls.

A Day in the Life:Handle scheduling service requests for the ULS division, ensuring services are performed timely and meet customer expectations.Coordinate the service scheduling process through to completion.Collaborate with clients to coordinate service appointments. Set up confirmation messages and perform follow-up courtesy calls after services.Coordinate and track scheduling timelines with Field Service.Ensure training and application support activities are coordinated and scheduled.Facilitate partnering concerns as needed, driving customer solutions.

Experience:High School/GED is requiredMinimum 3 years of prior experience working in customer service and/or in a scheduling function.

Knowledge, Skills, Abilities:Demonstrate strong communication abilities, both in writing and verbally, to effectively convey concepts, disseminate technical details, and interact proficiently with clients and diverse levels within the company.Possess analytical and critical thinking abilities to evaluate, interpret information and procedures, and make timely decisions in a fast-paced, changing work environment.Possess interpersonal skills to meet deadlines and assist staff in multi-tasking.Be able to apply good judgment and decision-making skills in addressing a variety of routine and non-routine issues.Should be self-motivated, stress and pressure resistant, and a quick learner.Intermediate proficiency in computer applications: i.e. Microsoft Word, Outlook.Ability to produce accurate, high-quality work with attention to detail.Capability to perform effectively autonomously as well as collaboratively in a team setting.Capability to work additional hours as required by workload.Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation, and Involvement.Assist customers requesting equipment service repair via incoming telephone calls and email.